|
Empowering People
CLIENT SUCCESS STORY
Credit Union Leverages Talent Management Solution to Improve Efficiencies and Reduce Costs
Business Challenges and Objectives GECU has the challenge of operating within one of the nation's most highly About Gecu regulated industries, and as a result, has long understood that efficient processes for employee training, development and performance management are critical GECU, El Paso's largest locally owned pillars for supporting long-term financial growth within a strict regulatory and financial institution and one of the compliance environment.largest credit unions in the state of To support its employee development goals and meet evolving industry Texas, employs more than 700 people compliance requirements, GECU historically had turned to instructor-led training to serve over 298,000 members across its 14 branches, call center and programs. While these programs were effective, they required dedicated support departments located within the resources and oversight that became less efficient as the credit union grew. Operations Center. Recognizing that it needed to embrace the more cost-efficient model of online learning, GECU adopted a SaaS-based learning management system (LMS) in 2005 to augment its instructor-led program. Vertical/Industry: Financial Services While the LMS integration alleviated some of the pressure on resources and time investment, GECU expanded so quickly that it soon outgrew the system's Region: North America capabilities. As a result, GECU's management team began to look for a reliable Live Since: 2010 and configurable SaaS-based solution replacement that could scale to address current and future human resources and employee development needs. Number Of Employees: 700 Overarching goals included: Platforms/Solutions: . Increasing the ratio of online courses to instructor-led courses.Cornerstone Learning (LMS) . Decreasing overall cost of employee training.Cornerstone Performance . Streamlining internal and external reporting and compliance processes.Future Platform: . Decreasing hours spent managing employee development programs. Cornerstone Connect
Business Impact: Compliance Productivity Cost Savings www.gecu-ep.org
The Journey / of the organization is enrolled and has Selection Process access to 255 online courses, with an additional 103 courses offered natively In the 4th Quarter of 2009, GECU put within the Cornerstone system. into action a vendor review program . Cost savings. that initially evaluated more than 15 GECU is on track to significantly talent management providers. This reduce its reliance on manpower-heavy list was soon streamlined to focus instructor-led training. Management on a handful of SaaS-based, full- personnel charged with oversight of featured providers that could make an various areas of training have seen immediate impact on: a dramatic 50 percent reduction in a) the reduction of manpower hours incoming call volume (calls were Picture from left to right. Top row: Terry Randle, assigned to the existing employee Susana Picklesimer, Joshua Gomez. Middle row: typically employee inquiries on Juanita Barraza, Velia James, Young Vasquez, Marianne learning program; and b) the upcoming courses, course availability, Femath. Bottom row: Connie Serna, Shanna Thomas growth and improvement of GECU's Michelle Rodriguez. Not shown: Arturo "Rocky" Cruz etc.), freeing their time to focus on employee learning and performance more strategic employee development management programs. Cornerstone OnDemand has been issues. And Cornerstone's robust "instrumental in keeping us focused on GECU realized that Cornerstone reporting and analytics tools have high-value, professional development OnDemand offered the most control, helped GECU's team reduce time spent initiatives, including expanding the flexibility and cost-efficient scalability compiling reports by 75 percent.number of courses we're able to offer of all the vendors they evaluated. . Greater control. and giving us the ability to tailor By August 2010, the credit union Managers and employees now have these courses as necessary. We're had integrated and rolled-out greater control over uploading, confident that Cornerstone OnDemand Cornerstone's learning solution for forecasting and customizing training is the optimal foundation for helping midsize organi... [download for more]
|
