Read this paper to learn 5 practices that ensure the collaboration solution you choose will give you the significant business results you are seeking. Collaboration solutions can accelerate cycle times by 30% across virtually every business function. These results may be critical to survival in difficult economic times, and the right collaboration solution is the single most effective way to get them.
Five Best Practices
For Enterprise Collaboration Success
Contents
Collaboration: We've been doing it the hard way................................2
Best practices for enterprise collaboration success............................2
#1: Tightly integrate social networking.............................................2
#2: Ensure absolute confidence in adoption rate.............................4
#3: Make sure it fits the way people work........................................5
#4: Aggregate information from all sources .....................................6
#5: Assess Total Cost of Ownership................................................6
About Socialtext..................................................................................9
Socialtext Page 1 www.socialtext.com
Collaboration: We've been doing it the hard way Collaboration is simply a series of conversations to get to a goal. It Employees spend involves gathering people, asking questions, collecting answers and up to 25% of their ideas, surfacing information, getting feedback on interim day looking for deliverables, and the like. It is the way most work gets done. information, which We've been collaborating for a long time, but we've been doing it the can be 25% of hard way. Using today's business tools - email with attached your staff costs. documents - collaboration has been slow, difficult and ineffective. Topics get fragmented across many places - individual emails, different versions of presentations, excel files and word documents - stored in different desktop applications, shared drives and content management systems. Corporate employees spend up to 1/4 of their day looking for information, according to research firm IDC. The cost of this unproductive time can be as much as 25% of your staff costs. And according to a 2008 IBM study of 400 human resources executives, only 13% of people can find someone with a particular area of expertise in their own company. This means the bulk of work doesn't leverage the specialized knowledge that exists right there in the company, because there is no good way to find it. Collaboration solutions, based on wikis and other Web 2.0 The bulk of work technologies, are focused on solving these problems. But a done doesn't collaboration solution only addresses these problems to the extent it enables conversations to move quickly towards the goal while leverage the tapping the right people and surfacing the right information. With the specialized right collaboration solution, group productivity and organizational knowledge that effectiveness can be dramatically increased, and decision cycle exists right there times greatly reduced. in the company. These results may be critical to survival in difficult economic times, and the right collaboration solution is the easiest, most cost effective way to achieve them. This paper is designed to inform your search for a collaboration solution that achieves these business results.
Best practices for enterprise collaboration success
#1: Tightly integrate social networking Get a rich picture of the people behind the work The way work gets done is by people working with people, "bouncing ideas" off each other, tapping into each other's expertise, leveraging each other's knowledge and insights, re-purposing each other's output. Any collaboration solution you consider should give a rich picture of the people behind the work. It should connect people and give them a full picture of each other. When people have the context of the who, what, when, where and why of the others they are working with, it builds the level of trust they have in each other and results in greater teamwork and higher quality work.
Socialtext Page 2 www.socialtext.com
Help people get to know each other Profiles in the social collaboration solution should truly help people get to know each other, with content such as photos, background, experience, expertise, interests, links and stories. Profiles should reveal who the person is following so others can learn from their network, and what they've been working on most recently so others can learn what they're up to. Profiles should include tags; both the tag... [download for more]
