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Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: PGi     Published Date: May 03, 2019
As businesses give employees more power to work wherever and whenever they want, IT and business leaders are tasked with creating connected, collaborative work environments that are optimized for all devices. Rather than investing in point solutions that employees may or may not use, many organizations are investing in Unified Communications (UC) — more specifically, UC as a Service (UCaaS) or UC services delivered through the cloud.
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PGi
Published By: HSBC     Published Date: May 07, 2019
Simply put, sustainability in business matters. From greater employee satisfaction to higher operating efficiencies, having a focus on sustainability is changing the way that organizations work, and succeed. The evidence is clear. Those organizations that put sustainability at the heart of their business outperform those who don’t by 16%.
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HSBC
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organization’s digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, we’ll share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property. However, the threat-centric security approach, with its static policies forces decisions about cyber activity with no insight into the broader context. The result is a disproportionate number of flagged activities, overwhelming security teams who have no way to understand the ones most worthy of investigation. Read Rethinking Data Security with a Risk-Adaptive Approach to learn how a human-centric, risk-adaptive approach can help your organization be more proactive in order to: • Automate policy enforcement to deter data loss events • Reduce the number of security alerts • Cut down on incident investigation time
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
As more and more companies are encouraging their employees to work from anywhere, on any device, data loss prevention (DLP) has evolved from an option to a requirement. In the past, DLP has been associated with complicated deployments and pervading operational management issues, yet DLP is not so much a product but a strategy—success depends on methodology and execution. Download the whitepaper for insightful guidance on implementing DLP. Key topics include: • Latest data-breach trends • Assessing DLP vendors • Nine-step framework • Best practices to ensure success
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organization’s digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, we’ll share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
Cloud Connectivity and Security for Every Branch With each new branch and remote employee, your distributed networks become more complex, and your organization’s digital transformation continues moving full speed ahead. Traditional networking and security infrastructures often buckle under the pressure. In this ebook, Guide to Cloud Connectivity and Security in Distributed Networks, we’ll share a better approach. Integrating connectivity and security, and moving them to the cloud, can help you achieve higher productivity, reduce cost, and ease compliance. Specific topics include: Ways to augment or replace expensive MPLS for more powerful connectivity Types of security every internet-connected site needs for holistic protection Advantages of an integrated solution over a patchwork of point products Read our ebook for more on how to connect and protect across your distributed networks.
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Forcepoint
Published By: Motorola Solutions     Published Date: Apr 26, 2019
In today’s competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be an invaluable weapon. Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and data.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Apr 26, 2019
The stadium had been using two-way radios to support daily operations for more than a decade — an analog-based system that was nearing end of life. The radios and the repeaters were starting to fail, creating communications gaps for employees. Being fully focused on the task at hand became challenging for employees that were concerned about the effectiveness of their radios on which they readily relied on for collaborating with other team members and addressing issues swiftly. The original system treated them well for a long time, but it came time to retire the equipment and make the move to digital.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Apr 26, 2019
Rosen Hotels & Resorts was looking to improve its two-way radio communications. The organization had an aging analog radio system to support its existing properties, with the main antenna located at its tallest building, the 24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen Shingle Creek, the lack of wide area coverage became an immediate concern. Employees situated across departments such as catering, engineering and security, and subpar radio connections hindered collaboration and a real-time flow of information.
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Motorola Solutions
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective
Published By: Gameffective     Published Date: Feb 26, 2019
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals. In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
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Gameffective
Published By: Panasonic     Published Date: Apr 23, 2019
Thousands of federal employees are issued mobile devices every year to carry out their agency’s mission. The government has strict security standards for such devices, but a new poll by Government Business Council (GBC) suggests that employee perceptions may be at odds with organizational priorities regarding security of these mobile devices.
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Panasonic
Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: CareerBuilder     Published Date: Sep 07, 2010
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
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careerbuilder, employee referral, recruiting, qualified, ebook, social networking, roi, training, hiring
    
CareerBuilder
Published By: CareerBuilder     Published Date: Apr 24, 2019
In the past, employers that ordered background checks on applicants and employees (“candidates”) would receive a report that captured the candidate’s background information at the time of the report. Employers that wanted to find out whether their incumbent employees had been, for example, arrested for or convicted of a new crime had to order a new background report, which can be costly.
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CareerBuilder
Published By: CareerBuilder     Published Date: Apr 24, 2019
As it stands today, 33 states – Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia – and Washington D.C. now permit the medical use of marijuana. Currently, there are ten states that have authorized the legal use of marijuana for anyone 21 years old or older (Calif. is “over 21-yrs old”): Alaska, California, Colorado, Maine, Massachusetts, Michigan, Nevada, Oregon, Vermont and Washington (and Washington D.C.). Although criminal and civil penalties saw a dramatic change, it’s imperative to note that each of these states’ laws specifically provide that employers do not need to accommodate employee marijuana use at work. Employers are still authorized to prohibit the use of “recreational” marijuana,
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CareerBuilder
Published By: SAP     Published Date: Dec 14, 2010
While your competitors sit back, download this free paper to learn how to cut costs, boost profits, build loyalty, and solve a myriad of day-to-day business challenges.
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sap, data strategy, competitive data, reduce costs, increase profits, employee improvement, business performance
    
SAP
Published By: AppAssure Software     Published Date: Jul 14, 2010
All those employees who access email, financial systems, human resources, and other core corporate applications; Replay for Exchange continuously protects and monitors the health of your Exchange data stores and allows administrators to quickly search, recover, and analyze mailbox content. With Replay for Exchange you can restore individual email messages, folders, or mailboxes to a live Exchange server or directly to a PST, thereby solving some of your most costly and time consuming challenges. Take advantage of these Free Trial Offer!!
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appassure, sql, hyper-v, windows, vmware, replay, windows server, application server, disaster recovery
    
AppAssure Software
Published By: Good Technology     Published Date: Sep 27, 2012
Read this whitepaper to learn how to enable mobile collaboration while maintaining data security and strict end user privacy -whether on BYOD or a mix of corporate- and employee-owned devices.
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Good Technology
Published By: SuccessFactors     Published Date: Jun 25, 2012
The importance of nurturing a talented workforce cannot be understated. It enables your organization to perform effectively today, while also preparing you for future growth. But in reality, how many are companies actually nurturing their employees?
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competency, training, recruiting, performance
    
SuccessFactors
Published By: SuccessFactors     Published Date: Aug 29, 2012
How important is compensation management in motivating your workforce? It is one of the top five job-satisfaction factors. Learn how to reward employees and yet hold steady on payroll costs in this complimentary SuccessFactors white paper.
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successfactors, sap, reward employees, pay, performance, productivity, compensation, compensation strategy, connecting rewards and performance, motivating your workforce, workforce motivation
    
SuccessFactors
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