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CRM & Customer Care

Results 301 - 325 of 1185Sort Results By: Published Date | Title | Company Name
White Paper Published By: SocialChorus     Published Date: Oct 24, 2014
Download this Ebook oto learn everything you need to get internal buy-in for your employee advocacy program.
Tags : 
socialchorus, employee advocacy, employee advocacy program, social media marketing, social media
    
SocialChorus
White Paper Published By: Oracle     Published Date: Oct 23, 2014
If you are a marketer and are looking to scale your efforts in an efficient and effective manner, data has quickly become the core of your strategy and will continue to drive your efforts for many years to come. This report will show you the amazing possibilities.
Tags : 
data management, demystified, audience, targeting, scale
    
Oracle
White Paper Published By: Oracle     Published Date: Oct 23, 2014
Learn how DMPs can help you achieve unprecedented audience targeting precision and scale across all marketing programs. This whitepaper delivers an in-depth overview of DMPs and provides actionable, useful information for marketers and agencies hoping to implement a DMP to improve programme outcomes.
Tags : 
demystified, audience, targeting, scale, marketing
    
Oracle
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
Find out the commonalities of phone calls that convert into revenue.
Tags : 
phone call tracking, conversation analytics, marketing analytics, call conversion rate, marketing conversion rate
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
Call tracking is not enough. Call tracking tells you which marketing channels produced phone calls...Conversation Analytics tells you which phone calls produced revenue.
Tags : 
call tracking, conversation analytics, marketing analytics, call intelligence, marketing conversion rate
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
Every customer phone conversation has data that can be used to improve marketing and sales. Here are 45 data points we can extract by automcatically analyzing phone conversations.
Tags : 
call tracking, conversation analytics, marketing analytics, marketing automation, call intelligence
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
We analyzed millions of calls in Q1, and there's gold to be mined out of every customer conversation, data that will improve marketing.
Tags : 
call tracking, conversation analytics, marketing analytics, business intelligence, big data
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
The best lead for a medical marketer is the lead that calls the office. Call tracking is a critical tool for medial marketers, and here's the skinny of what you need to know.
Tags : 
medical marketing, phone call tracking, conversation analytics, marketing analytics, call conversion rate
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
Bia Kelsey, local marketing research firm, has discovered that basic call tracking is not enough.
Tags : 
local marketing, digital marketing, marketing agency, phone call tracking, conversation analytics
    
LogMyCalls
White Paper Published By: LogMyCalls     Published Date: Oct 20, 2014
The comprehensive guide to call tracking for digital marketing agencies.: the ins and outs and what you should be thinking about when shopping for a vendor or setting up your platform.
Tags : 
digital marketing, marketing agency, phone call tracking, conversation analytics, marketing analytics
    
LogMyCalls
White Paper Published By: Bazaarvoice     Published Date: Oct 14, 2014
This paper explores what authenticity really means to consumers, and how brands can deliver it, every time. Includes best practices for companies that collect and display reviews, handling employee reviews, and how dubious practices can harm your business.
Tags : 
bazaarvoice, marketing, reviews, purchase intent, brand
    
Bazaarvoice
White Paper Published By: blueconic     Published Date: Oct 14, 2014
Download this whitepaper to learn how your enterprise can leverage a powerful new technology to learn about each prospect from the first click on a website or ‘Like’ on a social media page.
Tags : 
blueconic, marketing, customer engagement, social media marketing, internet marketing
    
blueconic
White Paper Published By: Aerohive     Published Date: Oct 14, 2014
A paper on how to make the shopping experience personal, relevant and profitable.
Tags : 
mobile shopping, mobile retail, retail technology, shopping experience, improving the retail experience
    
Aerohive
White Paper Published By: Aerohive     Published Date: Oct 14, 2014
A paper on how to make the shopping experience personal, relevant and profitable
Tags : 
mobile shopping, mobile retail, retail technology, shopping experience, improving the retail experience
    
Aerohive
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This paper provides 6 vital tips from 20 experts to help make the most of meetings.
Tags : 
tips to run an effective meeting, making the most of meetings, online meetings, web conferences, logmein
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This report includes five important conclusions, and three of them are channel specific. In each of these cases, we have the benefit of open-ended responses which add true color to the statistical data included in the report.
Tags : 
live chat effectiveness, logmein live chat, making the most of live chat, interactive marketing, webinars & web conferencing
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
Tags : 
logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This research report tackles important questions to help effective mobile engagement.
Tags : 
effective mobile engagement, consumer expectations, customers empowered by mobile, logmein rescue, crm solutions/software
    
LogMeIn
White Paper Published By: Marketo     Published Date: Oct 08, 2014
In this ebook, we define each of those seven elements, and show you what an engagement marketing strategy truly looks like. To learn how you can use engagement marketing techniques in your own marketing, download our ebook: The 7 Principles of Engagement Marketing.
Tags : 
engagement marketing, best practices, marketing strategies, marketing ebook, emerging marketing
    
Marketo
White Paper Published By: IBM     Published Date: Oct 06, 2014
IBM has worked for years with retailers to help them develop a complete Omni-channel Commerce solution that integrates various channels and provides a foundation that helps enable the seamless experience that consumers are looking for. Due to this joint effort, IBM provides the only Commerce Solution that can truly support a unique and personalized buying experience for consumers that incorporates marketing, selling, fulfillment, and returns across all physical and digital channels. This paper describes the best practices needed to enable a store to meet the cross-channel expectations of the customer and the ever-increasing order volumes of Omni-channel fulfillment.
Tags : 
omni-channel commerce, store enablement, channel integration, emerging marketing, customer experience/engagement
    
IBM
White Paper Published By: IBM     Published Date: Oct 06, 2014
This Aberdeen research paper describes how companies that empower line-of-business (LoB) employees to manage digital store content without relying on IT, achieve better return on marketing investments and create more engaging digital customer experiences.
Tags : 
e-commerce, lob employees, digital store content, marketing investments, emerging marketing
    
IBM
Webinar Published By: IBM     Published Date: Oct 06, 2014
Listen to this on-demand webinar with experts from Aberdeen Research to discover why companies that empower business users—and reduce reliance on IT— are able to create more engaging customer experiences, and learn about the technology tools that make it possible.
Tags : 
customer engagement, web store, business empowerment, emerging marketing, customer experience/engagement
    
IBM
White Paper Published By: IBM     Published Date: Oct 06, 2014
This Aberdeen ebook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
Tags : 
omni-channel strategy, contact center integration, customer experience, emerging marketing, customer experience/engagement
    
IBM
White Paper Published By: Marketo     Published Date: Oct 03, 2014
Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on completeness of vision and the ability to execute.
Tags : 
marketo, crm lead management, crm, marketing automation, marketing automation platform
    
Marketo
White Paper Published By: Marketo     Published Date: Oct 03, 2014
Today, CEOs expect their CMOs to be leaders in digital business innovation and growth. But even though marketing automation is at the center of the marketer’s ability to lead digital growth, enterprise marketers are some of its slowest adopters.
Tags : 
marketo, marketing automation, crm, marketing automation platform, digital business
    
Marketo
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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