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CRM & Customer Care

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White Paper Published By: Conductor     Published Date: Apr 09, 2013
It’s no secret that natural search is now one of the most promising customer acquisition channels for organizations. Yet, it's often hard to develop a strategy from scratch. In this how-to guide, we'll walk you through every step of the process to getting your SEO program set up, including: •Making the case for natural search •Getting buy-in from managers •Starting to measure ROI from SEO Download this how-to guide to build a successful strategy, whether you're starting from scratch or have had a program in place for years.
Tags : 
how to, seo, seo software, automation, optimization
    
Conductor
White Paper Published By: Conductor     Published Date: Apr 09, 2013
SEO is increasingly maturing in the organization and with increased resources, budget and technology adoption occurring in the last year, expectations are that it will grow even further in 2013. Search’s influence in the organization has grown to such an extent that search is now found second most commonly in its own separate department, something unheard of only a few short years ago. Check out this whitepaper to learn how leveraging SEO technology can grow your organization’s online market share in 2013.
Tags : 
seo, seo technology, budget, roi, search engine optimization
    
Conductor
White Paper Published By: IBM     Published Date: Mar 28, 2013
Find out how organizations can use social approaches to create meaningful business value. This report is based on responses from more than 1,100 individuals and interviews with more than two dozen executives from leading organizations.
Tags : 
social business, business, organizations, social media, workforce productivity
    
IBM
White Paper Published By: Salesforce.com     Published Date: Mar 22, 2013
Just as small businesses come in many varieties, CRM solutions span the spectrum from contact management capabilities all the way to full-featured customer relationship management,
Tags : 
salesforce, crm, crm solutions, business technology, crm solutions/software
    
Salesforce.com
White Paper Published By: Salesforce.com     Published Date: Mar 22, 2013
Login and get a quick snapshot of the state of your business.
Tags : 
salesforce, crm, salesforce app, customer service, cloud
    
Salesforce.com
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Get the eBook now!
Tags : 
social media, customer service, crm, engagement, technology
    
Salesforce
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
Pull ahead of your competition by learning best practices for incorporating social and mobile technologies. This white paper will explore how you can close more deals and save hours each week by taking advantage of these new technologies.
Tags : 
crm, social, sales, social media, mobile
    
Salesforce
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
A new age of the social customer has arrived. This eBook examines how some of today’s most successful reps approach social sales.
Tags : 
crm, sales, marketing, social, social media
    
Salesforce
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
Social Sales ebook: a prerequisite to #winning. Find out which profile wins the most deals and how all your sales reps can be more successful.
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sales, ebook, crm, social, guide
    
Salesforce
Case Study Published By: Salesforce     Published Date: Mar 19, 2013
CRM Market Evaluation by Nucleus Research. Get the CRM Technology Value Matrix that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business.
Tags : 
crm, sales, marketing, customer service, research
    
Salesforce
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
Get the Nucleus sResearch survey of CRM decision makers, showing the the significant ROI opportunity all organizations should consider regarding mobile and social CRM adoption.
Tags : 
social, mobile, crm, roi, research
    
Salesforce
White Paper Published By: Jive     Published Date: Mar 14, 2013
There's a better way to manage deals
Tags : 
jive, jive software, deals, sales, sales organizations
    
Jive
White Paper Published By: Jive     Published Date: Mar 14, 2013
5 ways a social intranet can help you boost output in a single bound
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jive software, social media, social marketing, collaboration, collaboration platform
    
Jive
White Paper Published By: Vocus     Published Date: Mar 13, 2013
With this guide, you'll learn which specific metrics you should be measuring in Search, Social, Email, and Publicity.
Tags : 
vocus, search, social, email, publicity
    
Vocus
White Paper Published By: hybris software     Published Date: Mar 04, 2013
Best Practices to Consider when Evaluating Commerce MDM Vendors and Solutions
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customer experience/engagement, e-commerce
    
hybris software
White Paper Published By: hybris software     Published Date: Mar 04, 2013
This report details findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help eBusiness and strategy professionals select the right partner for B2C online and multichannel commerce solution.
Tags : 
b2c, ecommerce, multichannel, ebusiness, commerce suite
    
hybris software
Webinar Published By: GoldMine     Published Date: Feb 28, 2013
Watch this demo and learn how to use GoldMine to help you manage your most precious asset, your business relationships--now on the iPad and iPhone
Tags : 
social media tools, social media integration, goldmine, facebook, linkedin
    
GoldMine
Case Study Published By: Neustar     Published Date: Feb 27, 2013
This case study shows how On Demand Verification plays an important role in increasing business and improving efficiencies for Santander.
Tags : 
auto verification, loan verification, contact verification, consumer verification, real time verification
    
Neustar
Webinar Published By: Neustar     Published Date: Feb 27, 2013
Learn how customer segmentation helped a big brand drive primary research for actionable results and improved campaign performance.
Tags : 
marketing analytics, primary resarch, marketing initiatives, segmentation, targeted marketing campaigns
    
Neustar
Case Study Published By: Neustar     Published Date: Feb 27, 2013
All Web Leads, a top insurance lead generation company, wanted to learn more about the visitors that did not convert on their Web site and use that intelligence to deliver optimal messaging to each visitor.
Tags : 
web optimization, lead generation, offer customization, website segmentation, marketing analytics
    
Neustar
White Paper Published By: Neustar     Published Date: Feb 27, 2013
Neustar® Information Services introduces you to the buying behaviors and patterns of today’s insurance customer and explores the recent shifts impacting the acquisition and retention of policyholders.
Tags : 
web optimization, visitor experience, website customization, offer customization, website segmentation
    
Neustar
White Paper Published By: Salesforce     Published Date: Feb 21, 2013
Evaluating a new CRM or looking for a guide to show what features are available as you grow? Download now to learn what main CRM features can take your organization to the next level.
Tags : 
crm, cloud, salesforce, marketing, app
    
Salesforce
White Paper Published By: Salesforce     Published Date: Feb 21, 2013
What can Salesforce do for you? This ebook is a great first step to your answer. Download it now and get a taste of the world's #1 sales, service, and marketing app. Download now.
Tags : 
crm, cloud, salesforce, marketing, app
    
Salesforce
White Paper Published By: Jive Software     Published Date: Feb 19, 2013
Social Business represents a fundamental shift in how businesses communicate. Don’t be the last to adopt the biggest innovation in corporate communication since email.
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social business software, social business, employee collaboration, employee productivity, brand loyalty
    
Jive Software
White Paper Published By: Limelight     Published Date: Feb 15, 2013
In this whitepaper you'll learn how to optimize your online marketing through best practices and other useful information.
Tags : 
digital presence, digital marketing, content strategy, web presence, online marketing
    
Limelight
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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