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CRM & Customer Care

Results 301 - 325 of 1383Sort Results By: Published Date | Title | Company Name
White Paper Published By: IBM     Published Date: Jul 27, 2015
Communications service providers have much to gain from deploying big data analytics capabilities that enable smarter campaigns.
Tags : 
ibm advanced analytics platform, big data analytics, communications service providers, analytics software, predictive analytics
    
IBM
Webinar Published By: Sitecore     Published Date: Jul 23, 2015
Rapid technology disruptions, high customer demands, and gaps in staff skills to address both, are some of the crucial challenges most digital marketers face today.
Tags : 
marketing maturity, uponor, sitecore, crm, customer experience
    
Sitecore
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
n our report on the most-Socially Devoted brands in the Fashion industry, you can find out which practices to adopt to help turn your fashion brand into a powerhouse.
Tags : 
social customer care, social media, social, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
See how you can get value out of social customer care as well by reading our report on best practices for Electronics brands
Tags : 
social customer care, social media, social, engagement, social media engagement
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we use extensive social media metrics and benchmarking to demonstrate how FMCG brands can benefit from providing excellent social customer care.
Tags : 
sales, social, customer care, social customer care, customer service
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jul 22, 2015
In this report, we delve into the way Dairy brands reach Fans and prospects on social media, examining what kinds of posts they make and seeing what Fans respond to most, to help your brand optimize your content for maximum engagement.
Tags : 
social media, social media engagement, engagement, brands, content strategies
    
Socialbakers
White Paper Published By: SAP     Published Date: Jul 20, 2015
Read this white paper to learn why retail supply chains that once assumed that customers would travel to stores and acquire whatever inventory happened to be there are now obsolete.
Tags : 
omni-channel supply chain, supply chain management, fulfillment, retail, customer satisfaction
    
SAP
White Paper Published By: SAP     Published Date: Jul 20, 2015
Read this white paper to learn why the right-now hunger of the modern customer can only be fed by an order management solution that provides a real-time view of available inventory and empowers the enterprise to deliver a true omnichannel shopping experience.
Tags : 
optimization, customer service, order management, inventory, omnichannel enterprise
    
SAP
White Paper Published By: SAP     Published Date: Jul 20, 2015
Read this white paper to learn why your data is being wasted and how to take advantage of customer analytics.
Tags : 
customer analytics, big data, retailers, data diversity, budget
    
SAP
White Paper Published By: SAP     Published Date: Jul 20, 2015
However, here at SAP we have identified four broad technology trends that are currently having a major impact on how retailers conduct business and engage with consumers. They are Big Data, social media, seamless retailing and disruptive technologies. Read this report for an analysis and overview of each trend area, why they are important and what the future likely holds.
Tags : 
it trends, retail, big data, social media, seamless retailing
    
SAP
White Paper Published By: Marketo     Published Date: Jul 13, 2015
Use this guide as a workbook to start using customer nurturing to drive business growth and lasting relationships.
Tags : 
customer nurturing, crm, customer relationship management, best practices, customer nurturing strategy
    
Marketo
White Paper Published By: Offerpop     Published Date: Jul 13, 2015
The holiday season has become an increasingly competitive space for retailers over the past few years, with brands struggling to break through the noise to gain customer attention. Not only are brands expected to drive increased sales year over year, but they are also expected to create fun and relevant experiences for customers that ultimately drive engagement and support conversions. This fundamental shift in consumer behavior has complicated retailers’ marketing strategies, but also opens up the opportunity to more accurately target and cater to their different shoppers’ needs during the holidays. Download this ebook to learn how to increase Average Order Value, drive last minute purchases, increase sales, extend in-store shopping experiences, and make use of consumer data to inform future marketing decisions.
Tags : 
offerpop, retail marketing, customer engagement, consumer data, marketing solutions
    
Offerpop
White Paper Published By: IBM     Published Date: Jul 13, 2015
This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources.
Tags : 
crm cloud solution, salesforce, user productivity, data enrichment, security
    
IBM
White Paper Published By: IBM     Published Date: Jul 13, 2015
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
Tags : 
customer centric organizations, crm, customer usability, personalized interactions, big data
    
IBM
Free Offer Published By: IBM     Published Date: Jul 13, 2015
This Magic Quadrant, which evaluates 15 providers, will help find the right vendor for their needs.
Tags : 
data solutions, mdm, master data management, data implementation, magic quadrant
    
IBM
White Paper Published By: join.me     Published Date: Jul 10, 2015
Collaboration is key. This report combines quantitative research sponsored by join.me by LogMeIn and a range of other prominent research firms with qualitative analysis conducted by Forbes Insights.
Tags : 
collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools
    
join.me
White Paper Published By: Adobe     Published Date: Jul 09, 2015
Com o crescimento explosivo no uso de smartphones e tablets nos últimos cinco anos, a maioria dos profissionais de marketing desenvolveu estratégias para atrair clientes através de canais mobile. Nessa pesquisa, descobrimos que esses profissionais aprenderam a atingir os clientes por meio de dispositivos e plataformas, além de adaptar seus investimentos mobile à medida que eles se desenvolvem. Também analisamos e avaliamos as melhores práticas desses profissionais, de setores como: mídia e entretenimento, varejo e comércio, serviços financeiros, B2B e alta tecnologia. A pesquisa oferece uma visão geral dos investimentos em mobilidade pelos principais pro ssionais de marketing e o que é preciso para manter a liderança.
Tags : 
adobe, líderes, mobilidade, estratégia, web
    
Adobe
White Paper Published By: Act-On     Published Date: Jul 08, 2015
Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
Tags : 
marketing, strategy, guide, roi, crm solutions/software
    
Act-On
White Paper Published By: Act-On     Published Date: Jul 08, 2015
The old rules of relying on metrics like brand awareness, cost per lead, and lead-to-sales conversion rate are in need of an update. So what metrics should you focus on today? Find out with this guide.
Tags : 
b2b, metrics, marketing strategy, crm solutions/software, market research
    
Act-On
White Paper Published By: QuickPivot     Published Date: Jul 02, 2015
While it might feel crazy, complex and cobbled together, the marketing data and technology at your feet are pillars on which to build your brand. The modern marketer will not lurk in dark shadows, doomed to a life of misunderstanding, but will rise up and harness the tools at his fingertips to forever shift the brand/consumer relationship.
Tags : 
quickpivot, modern marketing, consumer relationships, brand awareness, marketing solutions
    
QuickPivot
White Paper Published By: QuickPivot     Published Date: Jul 02, 2015
While customers often are willing to provide you with information about themselves and their preferences, these voluntary offerings come with a price. Your customers now expect that you will use their data to craft more relevant and personalized brand experiences.
Tags : 
quickpivot, marketing solutions, marketing techniques, customer service, personalized brand experience
    
QuickPivot
Case Study Published By: Sailthru     Published Date: Jul 01, 2015
Every marketer uses discounts for a very simple reason: they work extremely well. But discounts can be highly destructive to profit margins and your business goals. The most sophisticated marketers are looking at how to deploy discounts strategically for long-term success, rather than simply for short-term gains. That’s why we created the Ultimate Discount Strategy Guide.
Tags : 
marketing, ecommerce, retail, discount, strategy
    
Sailthru
White Paper Published By: Sailthru     Published Date: Jul 01, 2015
The Future of Marketing Technology guide is your go-to resource for what’s to come in the next three years, and it’s a must-have for any brand marketer evaluating or planning to implement new technologies. In this guide you’ll see how this may be the most pivotal time for data-driven customer experiences ever.
Tags : 
marketing, technology, martech, strategy, data-driven
    
Sailthru
White Paper Published By: Sailthru     Published Date: Jul 01, 2015
While 70% of consumers prefer getting to know a company via content over ads, most brands are challenged with navigating content marketing and management. Making the transition from pushing product to nurturing consumers is not easy, but a smartly-executed content approach can increase purchase conversion, purchase frequency and brand loyalty.
Tags : 
content, commerce, retail, ecommerce, publishing
    
Sailthru
White Paper Published By: Sailthru     Published Date: Jul 01, 2015
The ability to know the next action of an individual customer is gold, quite literally, as this knowledge translates directly into revenue. True predictive intelligence has arrived, and it’s one of the most incredibly exciting advancements in modern marketing. With good reason given that for many brands as much as 95% of future revenue comes from a mere 5% of customers! But with any major advancement, messaging landmines threaten a marketer’s ability to identify the technologies that can actually deliver on the predictive promise.
Tags : 
ecommerce, publishing, data science, predictive marketing, customer experience
    
Sailthru
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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