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CRM & Customer Care

Results 301 - 325 of 1476Sort Results By: Published Date | Title | Company Name
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
Tags : 
field services, technology, automation for field services, crm solutions/software, customer experience/engagement
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This eBook reveals the 5 best practices to emerge from data to help enable sales teams exceed targets.
Tags : 
optimise sales revenue, sales, social selling, optimise virtual selling, social media
    
LogMeIn
White Paper Published By: Adobe     Published Date: Oct 06, 2015
Support your strategic marketing plans, bolster your budget, and stay ahead of the competition with insights into upcoming digital marketing trends. The 2015 Digital Advertising Report gives you everything you need to know about digital marketing and advertising so you can outsmart your competitors.
Tags : 
adobe, digital advertising, search engine marketing, sem, ctr
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 06, 2015
The sheer volume of data available to marketers can be daunting, especially without a data management platform (DMP). With a DMP, marketers can handle growing data challenges, create powerful customer insights and deliver marketing campaigns that increase revenue.
Tags : 
adobe, digital advertising, social, brand, dmp
    
Adobe
White Paper Published By: IBM     Published Date: Sep 30, 2015
It’s one thing to buy into the current belief that data and analytics can transform business. It’s another thing to live it.
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cloud, engagement, customer retention, digital channel, data
    
IBM
White Paper Published By: Wyng     Published Date: Sep 30, 2015
In today's world of information overload, your brand should not add to the clutter with a disjointed marketing strategy. Consumers have become extremely selective about who they trust and how they source information. Instead of seeking out brand produced content, consumers are increasingly relying on their peers to influence their buying decisions.
Tags : 
offerpop, marketing, awareness, digital, conversion
    
Wyng
White Paper Published By: IBM     Published Date: Sep 30, 2015
Customer experience in the telecommunications industry.
Tags : 
telecommunications, csp's, ott, customer loyalty, big data
    
IBM
White Paper Published By: IBM     Published Date: Sep 30, 2015
How CSP's tap the transformative power of data and analytics
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data, analytics, customer experience, operational effectiveness, digital interaction
    
IBM
White Paper Published By: IBM     Published Date: Sep 30, 2015
Learning from digital pioneers.
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sustainable, business value, engagement, interactions, customer experience/engagement
    
IBM
White Paper Published By: Brightcove     Published Date: Sep 29, 2015
As the marketing landscape changes, marketers need to change the way they interact with their customers. In order to help you avoid common pitfalls, we present the Top 5 Video Marketing Mistakes of 2015.
Tags : 
branding, consumer marketing, content management system (cms), crm best practices, lead generation
    
Brightcove
White Paper Published By: Marketo     Published Date: Sep 22, 2015
The challenge of meeting the modern buyers expectation of a continuous, cross-channel, and personal experience is met with new ad technology and innovations that continue to advance at break-neck speeds. New ad technology platforms, types of ads, methods of tracking, dynamic ad content, and advances such as the Internet of Things now provide endless opportunities for marketers and advertisers to engage their customers personally and across channels.
Tags : 
marketo, digital advertising, strategy, ads, technology
    
Marketo
White Paper Published By: Marketo     Published Date: Sep 22, 2015
[UPDATED FOR 2015] Read this complimentary copy of the Gartner Magic Quadrant for CRM Lead Management, and find out why Marketo was named a leader based on completeness of vision and the ability to execute.
Tags : 
martketo, crm, gartner, lead management, strategy
    
Marketo
White Paper Published By: Adobe     Published Date: Sep 22, 2015
Marketers who see the customer path as a linear funnel are out of touch with their customers. The customer path contains multiple channels where customers expect marketers to remember their preferences and anticipate their needs. In Ten Ways Cross-Channel Marketing Is Not Rocket Science, you’ll learn how to connect with your customers and reach them in personal and relevant ways — all from reliable data you collect.
Tags : 
adobe, cross channel marketing, digital marketing, campaign management, emerging marketing
    
Adobe
White Paper Published By: Redspire     Published Date: Sep 17, 2015
This Ultimate Guide will give you practical and concrete steps you can take right now to instil a data-driven culture in your organisation.
Tags : 
redspire, crm, sales, social driven marketing, crm system
    
Redspire
White Paper Published By: Affirm     Published Date: Sep 16, 2015
Millennials’ purchasing power will soon exceed that of every other generation, yet the key factors that influence their purchasing decisions are sometimes a mystery to merchants. Selling to Millennial consumers requires knowing these factors – and acting upon them. This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
Tags : 
purchase decisions, purchasing power, millennial consumers, customer loyalty, customer experience/engagement
    
Affirm
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Dieser Bericht zeigt wie mit Oracle Sales Cloud ein moderner Vertrieb aufgebaut werden kann. Erfahren Sie hier wie Sie im Zeitalter der digitalen Kunden erfolgreicher verkaufen können.
Tags : 
sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Sep 14, 2015
Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.
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modern customer care, customer care, multi-channel, connected customer, customer experience
    
Oracle
Case Study Published By: Sitecore     Published Date: Sep 11, 2015
Download now to learn how Uponor tackled these challenges by leveraging The Sitecore® Experience Platform™ and using the Sitecore’s Customer Experience Maturity Model to create a custom marketing roadmap plan that creates extraordinary customer experiences.
Tags : 
marketing maturity, uponor, sitecore, crm, customer experience
    
Sitecore
Webinar Published By: Adobe     Published Date: Sep 10, 2015
See how your peers - and potentially your competitors - use e-signatures and mobile sales effectiveness technologies to simplify sales cycles and create win- win results.
Tags : 
adobe, e-signature, revenue, sales, crm & customer care
    
Adobe
White Paper Published By: gyro     Published Date: Sep 10, 2015
In this e-Book, learn what engineers value, how they view themselves and what they expect from the companies with which they work.
Tags : 
engineers, gender stereotypes, hobbies, interests, emerging marketing
    
gyro
White Paper Published By: gyro     Published Date: Sep 10, 2015
In this article, learn why these business leaders are moving to a more innate approach to decision-making, trusting their instinct and relying on “soft” factors to help guide them.
Tags : 
emotion, technology, decision-making, instinct, company culture
    
gyro
White Paper Published By: gyro     Published Date: Sep 10, 2015
In this article, learn why these business leaders are moving to a more innate approach to decision-making, trusting their instinct and relying on “soft” factors to help guide them.
Tags : 
buyers, emotion, company culture, reputation, soft factors
    
gyro
White Paper Published By: gyro     Published Date: Sep 10, 2015
Showing a softer side of manufacturing is winning over executives, according to a new study conducted by the FORTUNE Knowledge Group and gyro. While conventional wisdom and the standard manufacturing marketing approach would indicate that hard elements are more compelling, this new research suggests that the opposite is true: A significant majority of business leaders are moving to a more innate approach to decision-making, trusting their gut and relying on “soft” factors, such as company culture, reputation and level of trust, to help them make decisions.
Tags : 
decision-making, company culture, reputation, emotion, strategy
    
gyro
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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