eMarketingPapers
Home
About Us
List Your Papers
    
> Research Library > Marketing > CRM & Customer Care

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.

CRM & Customer Care

Results 301 - 325 of 813Sort Results By: Published Date | Title | Company Name
White Paper Published By: Epsilon     Published Date: Oct 19, 2012
Unlock the Mystery of Predictive Modeling -- Retailers that use customer transactional data to their advantage, coupled with other database elements, can learn how to build solid customer relationships and strengthen their ROI.
Tags : 
modeling, epsilon, marketing, marketing research, roi
    
Epsilon
White Paper Published By: Merkle     Published Date: Oct 19, 2012
An integrated customer communication strategy places customer needs, behaviors and value at the center of all interactions and will result in increased revenue, profit and shareholder value.
Tags : 
data management, customer centricity, crm, buying behaviors, segmentation
    
Merkle
White Paper Published By: Merkle     Published Date: Oct 19, 2012
An effective marketing investment strategy will help you take inventory of your current measurement framework and develop a more accurate, reliable and consistent strategy for assessing and improving the performance of your marketing spend.
Tags : 
marketing accountability, roi, data management, customer centricity, crm
    
Merkle
White Paper Published By: Merkle     Published Date: Oct 19, 2012
As media and channels proliferate with the upsurge in digital touchpoints, we have access to massive volumes of customer data. This leads to the personalization of customer interactions that drive customer strategy as a business strategy.
Tags : 
brand experience, customer experience, customer insights, communication management, marketing accountability
    
Merkle
White Paper Published By: Bazaarvoice     Published Date: Oct 15, 2012
Charles Schwab understands that customers make their best marketers - the financial service firm acquires 40% of its new business through customer referrals. Charles Schwab shares best practices that can guide organizations to invest in social.
Tags : 
forrester, customer acquisition, reviews, social, opinions
    
Bazaarvoice
White Paper Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
Tags : 
mobile customer service, customer service, mobile experience, mobile apps, customer experience/engagement
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read what you can do to successfully move your customer care infrastructure to the cloud, from J.R. Simmons of COMgroup, Inc. and Jason Alley of Interactive Intelligence.
Tags : 
customer care, cloud brokers, caas, communications as a service, contact center applications
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Oct 10, 2012
In this whitepaper, Daniel Hong and Keith Dawson from Ovum take an extensive look at how smart devices can revolutionize the customer experience.
Tags : 
customer service, customer experience, customer interactions, smart devices, mobile strategy
    
Interactive Intelligence
White Paper Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
Tags : 
mobile apps, mobile self-service, mobile applications, customer interactions, business technology
    
Interactive Intelligence
White Paper Published By: IBM     Published Date: Oct 03, 2012
Discover the total economic impact and potential ROI that can be realized by deploying IBM Exceptional Web Experience solutions
Tags : 
web experience, roi, user experience, multichannel experiences, customer engagement
    
IBM
Webinar Published By: IBM     Published Date: Oct 03, 2012
Watch a webcast on making your online customer experience exceptional and how to turn your customers into brand advocates
Tags : 
online experience, user experience, web experience customer experience, branding, digital marketing
    
IBM
White Paper Published By: Wildfire Interactive     Published Date: Sep 29, 2012
The marketing industry has always touted the importance of identifying and engaging a brand's most influential fans. These are the fans that not only advocateon behalf of your brand, but whose recommendations are also weighty enough to get friends and family to take action. How valuable is this type of fan, however? Can we quantify their impact?
Tags : 
wildfire, marketing, social marketing, brand marketing, emerging marketing
    
Wildfire Interactive
White Paper Published By: Wildfire Interactive     Published Date: Sep 29, 2012
Marketers accept that social media is now a fundamental part of brand building, but putting that theory into action is still a challenge as many struggle with how to use social engagement effectively. Social efforts do not represent a standalone solution and need the scale and consistency of paid and owned media.
Tags : 
wildfire, marketing, social marketing, brand marketing, emerging marketing
    
Wildfire Interactive
White Paper Published By: Merkle     Published Date: Sep 26, 2012
Download this white paper for a deeper look into the growing question surrounding the pharmaceutical industry--If customer centricity is so widely accepted as a way to unlock significant financial gains, why are companies so slow to adopt it?
Tags : 
crm, customer relationship amangement, customer centricity, connected crm, pharmaceuticals
    
Merkle
White Paper Published By: Inkling     Published Date: Sep 26, 2012
Better lead management can be the foundation for enabling sales and proving a return on marketing investment, but it takes more than just a software package to achieve.
Tags : 
lead management, sales and marketing alignment, marketing automation, lead nurturing, sales enablement
    
Inkling
White Paper Published By: Inkling     Published Date: Sep 26, 2012
What you need to know to market more effectively to today's business buyers, increase sell-through, and demonstrate a real return on your marketing investment.
Tags : 
b2b marketing, technology marketing, content marketing, marketing automation, sales enablement
    
Inkling
White Paper Published By: Aberdeen Group     Published Date: Sep 25, 2012
The report will show how Best-in-Class organizations are prioritizing their social spend to improve personalization and brand compliance.
Tags : 
retail, aberdeen, omni-channel, social, social marketing
    
Aberdeen Group
White Paper Published By: Maximizer     Published Date: Sep 19, 2012
Download a complimentary copy of the "Time for a CRM tune-up?" e-book, which includes interactive checklists to help you identify opportunities and areas of improvement in your CRM.
Tags : 
crm, crm software, crm solution, customer relationship management, sfa
    
Maximizer
White Paper Published By: Epsilon     Published Date: Sep 18, 2012
To be successful in the current landscape, retail marketers must adapt their marketing messages to match the specific format, time and methods of consumers. Download this whitepaper to learn how retailers are boosting their CEM strategies.
Tags : 
customer experience marketing, real-time messaging, rtm, cem, customers' needs
    
Epsilon
White Paper Published By: Epsilon     Published Date: Aug 23, 2012
It is easy to lose sight of the fact that, on the other side of the reports, the analytics, and the technology, there is a real person having a conversation with your brand.
Tags : 
marketing, dmps, online data management platforms, crm, data onboarding
    
Epsilon
White Paper Published By: Epsilon     Published Date: Aug 23, 2012
As competition increases, financial institutions need to enhance the overall mobile banking experience to stay relevant and better meet customers' demands and constantly changing needs.
Tags : 
mobile banking, mobile sites, text banking, mobile apps, mobile behavior
    
Epsilon
White Paper Published By: Epsilon     Published Date: Aug 23, 2012
Onboarding is a critical marketing process that helps dial in new and existing customers to your organization, introduces products to meet specific needs, and ends with high-touch service that engages consumers.for the long term.
Tags : 
onboarding, account retention, crm, customer relationship marekting, customer retention strategies
    
Epsilon
White Paper Published By: Epsilon     Published Date: Aug 23, 2012
By focusing more on the customer, banks can not only acquire new prospects, but boost retention and raise profitability to keep consumers loyal and returning for the long term.
Tags : 
customer experience marketing, cem, crm, crm, customer retention
    
Epsilon
White Paper Published By: Epsilon     Published Date: Aug 23, 2012
Insurance marketers must learn to identify the right audience with the right products at the right time to ensure success.
Tags : 
insurance, product bundling, customer retention strategies, crm, cem
    
Epsilon
White Paper Published By: FunMobility     Published Date: Aug 21, 2012
While many retailers today are anxious about how the mobile explosion will impact their business, the reality is that mobile holds the key to retail success on multiple levels
Tags : 
mobile engagement, crm, customer relationship management, mobile strategy, qr codes
    
FunMobility
Start   Previous    6 7 8 9 10 11 12 13 14 15 16 17 18 19 20    Next    End


Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

Search Research Library