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CRM & Customer Care

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White Paper Published By: Ceros     Published Date: May 15, 2015
With the boom in content marketing, many top brands have equipped themselves to tell great stories, but they’re not always prepared to publish content in a systematic way. This eBook, an interactive Ceros experience, explains how to turn your brand into a digital publishing powerhouse following best practices from top media publishers.
Tags : 
brand newsroom, content marketing, brand storytelling, interactive content, digital publishing
    
Ceros
White Paper Published By: SAP     Published Date: May 15, 2015
This e-book is intended for consumer products professionals looking to take full advantage of engaging directly with consumers, from communication to commerce.
Tags : 
consumer products, customer engagement, commerce, crm & customer care, marketing research
    
SAP
White Paper Published By: SAP     Published Date: May 15, 2015
Forrester’s study yielded four key findings: • High customer expectations have led B2B firms to shift toward rich omni-channel experiences. • Providing a comprehensive omni-channel experience helps ensure customer loyalty. • Merchants will fall behind if they fail to adapt their technology to buyer needs. • Technology investment must be aligned with organizational and process change.
Tags : 
b2b, omni-channel commerce, ecommerce, customer loyalty, purchasing
    
SAP
White Paper Published By: SAP     Published Date: May 15, 2015
This paper examines the growing relationship between customer experience, loyalty, and repeat sales – and presents actionable strategies for creating encounters based on seamless dialogue across multiple touchpoints. It combines inspiring examples and best practice insights to demonstrate how the customer experience can pave the way for a profitable brand with a clear and unwavering narrative. Most importantly, it offers a blueprint for companies who know that making customer experience intrinsic to brand strategy is the first phase of future-proofing a business and facilitating unencumbered growth.
Tags : 
customer experience, customer loyalty, repeat sales, omni-channel customer, crm & customer care
    
SAP
White Paper Published By: SAP     Published Date: May 15, 2015
This report provides an overview of the objectives and challenges distribution companies say they face around e-commerce today.
Tags : 
online research, distribution, e-commerce, search marketing, emerging marketing
    
SAP
Webinar Published By: Verint & Research Partners     Published Date: May 14, 2015
New to the CX role? Learn the CX buzzwords and concepts you need to know, discover the core elements of successful CX programs, and get the practical knowledge you need to deliver an effective customer engagement program.
Tags : 
customer experience, marketing, engagement, crm, crm & customer care
    
Verint & Research Partners
Webinar Published By: Verint & Research Partners     Published Date: May 14, 2015
Face it - most CX programs start with surveys, so why not avoid the most common mistakes before you ramp up your program? We’ll give you best practices for question design and deployment techniques, all the way through to delivering insights that drive action and results.
Tags : 
customer experience, marketing, engagement, crm, crm & customer care
    
Verint & Research Partners
Webinar Published By: Verint & Research Partners     Published Date: May 14, 2015
Surveys are great resources, but they’re only part of a comprehensive CX program. Learn about the options you have to tune into customers in a multi-channel world of surveys, chat sessions, email, social media postings and SMS.
Tags : 
customer experience, marketing, engagement, crm, crm & customer care
    
Verint & Research Partners
White Paper Published By: Aerohive     Published Date: May 14, 2015
A paper on how to make the shopping experience personal, relevant and profitable.
Tags : 
mobile shopping, mobile retail, retail technology, shopping experience, improving the retail experience
    
Aerohive
White Paper Published By: IBM     Published Date: May 12, 2015
In this guide, we explore the technological trends that are transforming the retail industry, across the areas of Big Data and Analytics, Cloud Computing, Mobile and Social Engagement, and Security
Tags : 
retail industry, big data, analytics, cloud computing, mobile engagement
    
IBM
White Paper Published By: IBM     Published Date: May 12, 2015
This guide provides a quick overview of the solutions IBM offers aligned to the three ‘imperatives’ facing the retail industry - to deliver a Smarter Shopping Experience, to build Smarter Merchandising and Supply Networks and to drive Smarter Operations.
Tags : 
retail solutions, merchandising, customer experience, supply networks, operations
    
IBM
White Paper Published By: Davis & Company     Published Date: May 11, 2015
The guide contains links to social media statistics, informative websites, and other resources.
Tags : 
social media, employee engagement, buy-in, employee participation, website development
    
Davis & Company
White Paper Published By: Affirm     Published Date: May 11, 2015
You’ve probably heard that Millennials make up nearly a quarter of the U.S. population, and contrary to popular belief, contribute a sizeable amount to retail sales each year. However, you’ve probably also heard that Millennials think, breathe, act and shop very differently than your traditional customers. Fear not!This article will arm merchants with important insights into the lives of Millennials, and provide helpful tools to convert your Millennial target audience into happy customers.
Tags : 
millennial shoppers, retail sales, traditional customer, important insights, customer experience
    
Affirm
White Paper Published By: Affirm     Published Date: May 11, 2015
This article will help merchants understand what these payment companies offer, when and why consumers use each, and why merchants might consider offering them to increase consumer delight and maximize sales.
Tags : 
payment methods, customer delight, maximize sales, payment companies, customer experience/engagement
    
Affirm
White Paper Published By: Affirm     Published Date: May 11, 2015
This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
Tags : 
purchasing power, purchasing decisions, actionable tips, loyal customers, millennial consumers
    
Affirm
White Paper Published By: Verint & Research Partners     Published Date: May 07, 2015
This paper examines the value that Verint® Speech AnalyticsTM offers in surfacing intelligence for cultivating customer engagement.
Tags : 
customer experience, marketing, engagement, crm, interactive marketing
    
Verint & Research Partners
White Paper Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
Tags : 
pluris, case study, media, order conversion, optimization
    
Pluris
White Paper Published By: Pluris     Published Date: May 05, 2015
Marketers need to do more with less. You need to maximize the value of every opportunity that presents itself. That is why Pluris offers the Integrated Marketing Solution, or IMSTM. Download this white paper today and learn about IMS’s complete end-to-end customer relationship marketing solution.
Tags : 
pluris, integrated, marketing, life cycle, engagement
    
Pluris
White Paper Published By: Pluris     Published Date: May 05, 2015
Today's dynamic marketplace requires companies not only to maintain a consistent, effective message across marketing channels but to execute that messaging economically, maximizing the investment and consistently improving ROI. Download this white paper today to discover what tools you need to improve omni-channel marketing and increase marketing performance.
Tags : 
pluris, performance marketing, omni-channel, cost effectiveness, emerging marketing
    
Pluris
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
White Paper Published By: Campaigner     Published Date: May 01, 2015
You worked hard creating great products, at least as hard growing a viable business to support them- and perhaps even harder building the interest and trust of all the subscribers who now welcome your marketing emails. With this white paper learn about the importance of A/B testing, which features to look for, how to get started, and how to increase your success rates.
Tags : 
content marketing, email marketing, smart content, data analytics, crm
    
Campaigner
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Download this January, 2015 report to learn how you can evolve your email marketing practices and boost your business results.
Tags : 
contextual messaging, email marketing, contextually relevant information, email marketing programs, customer context
    
Adobe
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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