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CRM & Customer Care

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White Paper Published By: Introhive     Published Date: Sep 24, 2013
Whether you are new to sales or have been in the profession for years, download this paper to learn and discover how to become a better sales leader.
Tags : 
crm, sales, social crm, sales process, social selling
    
Introhive
White Paper Published By: Introhive     Published Date: Sep 24, 2013
Connections exist throughout your entire organization. These connections can be leveraged with warm introductions to eliminate the need for cold calling into those key prospects and accounts. Download this white paper to discover how your relationship capital can increase ROI.
Tags : 
relationship capital, increasing roi, closing deals, sales, customer experience/engagement
    
Introhive
Live Event Published By: Oracle Corp     Published Date: Sep 18, 2013
Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers. Join our webcast featuring Aphrodite Brinsmead, senior analyst at Ovum, and learn her best practices for social customer service.
Tags : 
social media, customer service, customer experience management, customer experience/engagement, social media marketing
    
Oracle Corp
White Paper Published By: EPiServer Inc.     Published Date: Sep 16, 2013
Traditional multi-channel thinking simply does not deliver the results most businesses and, more importantly, their customers demand. Today, it's critical to go beyond thinking in terms of "multi-channel" and start focusing on unifying content across screens—only forking content to real channels such as social media and mobile apps. It's vital to really understand the user's context and to intelligently re-use and re-format content blocks to deliver the right experience at the right time on the right screen or channel. Download this eBook for 6 ways to rethink content when structuring and managing online properties.
Tags : 
multi-channel marketing, multi-screens, content delivery, cross-channel experience, internet marketing
    
EPiServer Inc.
White Paper Published By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : 
return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits
    
RightAnswers
Webinar Published By: Jive Software     Published Date: Sep 09, 2013
Happy customers are your brand's best friend, but how do you connect those positive reviews to your prospective customers? This webinar will highlight use-cases showcasing companies that have successfully promoted a brand that customers love, respect and evangelize organically. You'll learn how to cultivate brand advocates as an extension of your sales team with public communities.
Tags : 
branding, customer obsession, brand advocacy, customer experience/engagement, sales
    
Jive Software
White Paper Published By: RightAnswers     Published Date: Sep 04, 2013
Every day, technology plays a bigger and bigger role throughout corporate America, corporate success becomes increasingly dependent on productive use of information technology – and IT support grows more critical. But while excellent IT support rapidly returns users to productive work, the information necessary to that excellence is often fragmented in different parts of the IT organization. Effective knowledge management empowers service desks – and even users themselves – by enabling quick, accurate and consistent user solutions. That leads to measureable benefits for your business. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : 
return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits
    
RightAnswers
White Paper Published By: LogMeIn     Published Date: Sep 04, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn.
Tags : 
5 tips for customer service, customer experience, improving customer experience, logmein, rescue
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Sep 04, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
support services, logmein, rescue, hdi research corner, service experience
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
Tags : 
service and support, customer support, imperative, technologies, online support
    
LogMeIn
White Paper Published By: SocialChorus     Published Date: Aug 28, 2013
Learn how to grow your business by motivating and scaling your advocates in 6 easy steps with this guide from SocialChorus
Tags : 
brand story, brand advocate, social engagement, customer advocate marketing, social media
    
SocialChorus
White Paper Published By: Eloqua     Published Date: Aug 02, 2013
Lead scoring. It’s not voodoo marketing anymore.
Tags : 
lead, lead scoring, qualification rate, content management systems, interactive marketing
    
Eloqua
White Paper Published By: Eloqua     Published Date: Aug 02, 2013
Turn tire kickers into customers (and other lead nurturing cliches that actually work).
Tags : 
lead nurturing, oracle eloqua, lead, nurturing, customer experience/engagement
    
Eloqua
White Paper Published By: Eloqua     Published Date: Aug 02, 2013
Make content king. So your products get the royal treatment.
Tags : 
b2b, content marketing, content, marketing, assets
    
Eloqua
Webinar Published By: SocialChorus     Published Date: Jul 17, 2013
In this webinar, Bonin Bough, Vice President of Global Media and Consumer Engagement at Mondelez International, energetically discusses how Mondelez is challenging marketers to “think like a startup,” and leverage social media and mobile to drive impulse purchasing and brand preference. Bonin shares how Mondelez achieved recent success in social engagement including the Trident, Wheat Thins and Oreo’s “dunk in the dark” campaigns.
Tags : 
consumer advocate, consumer advocacy, intent to purchase, social engagement, customer experience/engagement
    
SocialChorus
Free Offer Published By: Marketo     Published Date: Jul 11, 2013
Use this worksheet to determine if your company is ready to use marketing automation.
Tags : 
marketing automation, lead generation, marketo, email marketing, new marketing
    
Marketo
White Paper Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
Tags : 
customer service, customer service quality, customer experience, customer experience/engagement
    
Jive Software
White Paper Published By: Jive Software     Published Date: Jun 26, 2013
Companies today are acutely interested in becoming more customer-centric and increasing customers’ lifetime value. One key way to deepen engagement with customers is by creating and cultivating a customer community, but many companies don’t know how to develop a compelling community—one that keeps customers engaged over time. Learn 6 ways to create a customer centric culture.
Tags : 
customer value, customer engagement, customer community, customer service, customer experience/engagement
    
Jive Software
White Paper Published By: LivePerson     Published Date: Jun 24, 2013
The growth in e-commerce, social media and mobile devices means that today, more than ever, online shoppers are faced with a multitude of choices in the way they connect with brands.
Tags : 
liveperson, customers report, e-commerce, online customer experience, crm & customer care
    
LivePerson
White Paper Published By: LivePerson     Published Date: Jun 24, 2013
A great mobile chat solution should not require a substantial amount of additional administrative or IT burden. It should be an extension of your existing desktop chat, allowing you to leverage the very same agents, the same agent tools, the same administrative tools, and the same IT platform.
Tags : 
liveperson, wireless, mobile, chat solution, e-commerce
    
LivePerson
Case Study Published By: Seamless     Published Date: Jun 18, 2013
Michael Farino is the Hospitality Manager for the New York office of DLA Piper (DLA), one of the world’s largest business law firms.Michael and his team oversee the firm’s meal program and all caterin gand special events. With 500 employees in the office and dozens of client meetings and special events each month, this is no small task. DLA worked with Seamless to create a set of rules that would govern when and how employees could order food. Each and every one of DLA’s 500 NYC-based employees was given a username and password. Everyone was free to log-in and order their own meals. Everyone was also assigned to a specific budget group. These budget groups are based each person’s role at the Firm and can accommodate different spending limits and permission levels. As Michael notes, “right away, Seamless gave us the power to enforce our rules,but still be flexible so people get what they need. It’s a win-win.”
Tags : 
customer experience/engagement, sales
    
Seamless
White Paper Published By: Brandwatch     Published Date: Jun 17, 2013
Consumers now expect good customer service via social media…so Brandwatch analyzed 40 leading brands to see which brands were delivering the best social customer service.
Tags : 
social media monitoring, social media analytics, social media intelligence, social listening, social media strategy
    
Brandwatch
White Paper Published By: Mass Relevance     Published Date: Jun 03, 2013
Why Your Audience Feasts on Social Integration.
Tags : 
mass relevance, social media, social integration, purchasing decisions, branding
    
Mass Relevance
Free Offer Published By: salesforce.com     Published Date: May 30, 2013
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
Tags : 
salesforce, crm, service cloud, cec, customer engagement
    
salesforce.com
White Paper Published By: The Mx Group     Published Date: May 08, 2013
Why are the majority of all sales leads (as many as 80 percent!) never followed up? Download this e-book and discover a 10-step process for transforming your current lead management process from a challenge into a competitive advantage.
Tags : 
lead management, channel management, opportunity management, sales cycle, sales pipeline
    
The Mx Group
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Sub-Categories: CRM Solutions/Software, Customer Experience/Engagement

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