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Customer Experience/Engagement

Results 1 - 25 of 559Sort Results By: Published Date | Title | Company Name
Webinar Published By: KANA®, A Verint® Company     Published Date: Aug 28, 2014
Webinar: August 28, 2014 at 1PM EDT Join us as guest speakers Megan Burns from Forrester Research, Inc. and Craig Harsip from Vistaprint join Scott Hays from KANA®, a Verint® Company to examine the dynamics and challenges of today’s customer service landscape. During this session, you will learn: 1. Today’s challenges of customer service organizations 2. Trends and predictions on how customer service will evolve 3. How organizations like Vistaprint face those challenges and simplify interactions 4. Practical ideas on how you can simplify your customer service in the short term
Tags : 
customer service, interactions, simplify, agent interactions, consumer
    
KANA®, A Verint® Company
White Paper Published By: Adobe     Published Date: Aug 20, 2014
A Quarterly Digital Intelligence Briefing: Finding the Path to Mobile Maturity.
Tags : 
web content management, commerce and content systems, mobile management systems, marketing optimisation, content management systems
    
Adobe
White Paper Published By: Bronto     Published Date: Aug 14, 2014
Sleigh bells ring, are you listening? Though the holidays might seem far away, leading retailers will start preparing for the holidays now. Whether you’ve kicked off your planning or you haven’t even started, there are several ways to ensure that the 2014 holiday season is stellar. To help you and your team have a successful holiday season, this white paper offers some helpful tips for the holiday season, to ensure you make changes well ahead of the chaotic blizzard of activity that wraps up the end of the year.
Tags : 
marketing tips, holiday marketing, email production, holiday promotions, email marketing
    
Bronto
White Paper Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Just as organizations have finally gotten on board with the move to omnichannel customer service —offering a seamless consumer experience through available shopping channels—the game has changed once again.
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customer service, multimodal, consumer experience, shopping, channels
    
KANA®, A Verint® Company
Case Study Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Download this case study to learn how a U.S. supplier of low-cost electricity handling more than 4.5 million customer interactions annually achieved excellence with KANA.
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electricity, low-cost, customer, interactions, case study
    
KANA®, A Verint® Company
Webinar Published By: Bazaarvoice     Published Date: Aug 01, 2014
The marketing landscape is changing before our eyes. New entrants, empowered consumers, and fragmented media options require marketers to change their tune – forever. Learn to prepare for the new environment and how to measure your success.
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bazaarvoice, marketing, trends, customer-centric, brand
    
Bazaarvoice
Webinar Published By: Bazaarvoice     Published Date: Aug 01, 2014
Negative consumer feedback creates great opportunities for brands to respond. In fact, consumers who read helpful brand responses to reviews are 186% more likely to make a purchase. Hear first-hand how brands respond in this recording.
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bazaarvoice, marketing, reviews, purchase intent, brand
    
Bazaarvoice
White Paper Published By: Acquia     Published Date: Jul 24, 2014
This ebook provides best practices to consider while thinking through your redesign.
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responsive design, best practices for responsive design, designing a site for mobile users, optimising the mobile experience, interactive marketing
    
Acquia
White Paper Published By: Acquia     Published Date: Jul 24, 2014
In this ebook we present four ideas for tapping the benefits that come from a strategic blending of community and content.
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integrating content and community, social marketing, blogging, product descriptions, customer experience/engagement
    
Acquia
Free Offer Published By: Bazaarvoice     Published Date: Jul 24, 2014
Join Bazaarvoice Client Success Directors as they share proven best practices from some of the world’s best brands including DELL, Bare Escentuals, Dillards, Urban Decay, BuyaGift, Microsoft and more.
Tags : 
bazaarvoice, holiday sales, holiday shopping, customers, christmas shopping
    
Bazaarvoice
White Paper Published By: Acquia     Published Date: Jul 23, 2014
This paper provides the 3 phases of the purchase and best practices for creating and driving social commerce experiences.
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driving social commerce, best practices for social commerce, 3 phases of purchases, creating commerce experiences, interactive/pr agencies
    
Acquia
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
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boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
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boldchat case study, the north face, live chat, customer support, crm software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
This paper provides a Live Chat Comparison with a goal-driven approach to chat vendor selection.
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live chat, boldchat, logmein, comparing live chat vendors, webinars & web conferencing
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : 
liven chat, bold chat, customer service, customer support, crm software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A research report on streamlining the customer experience with mobile chat.
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mcommerce, live chat, boldchat, logmein, customer support
    
LogMeIn
Free Offer Published By: Pitney Bowes     Published Date: Jul 17, 2014
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
Tags : 
pitney bowes, ecommerce, retail, online business, shipping
    
Pitney Bowes
White Paper Published By: Acquia     Published Date: Jul 16, 2014
This ebook will serve as a best practices guide for leveraging personalisation to build your brand and customer experience.
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leveraging personalisation, building your brand, building your customer experience, email marketing, website development
    
Acquia
White Paper Published By: Acquia     Published Date: Jul 16, 2014
A Guide into turning your commerce site into a content machine
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delivering content, using sites to deliver content, closing the commerce - content gap, website development, emerging marketing
    
Acquia
White Paper Published By: Gleanster Research     Published Date: Jul 08, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
Tags : 
gleanster, marketing automation, marketing technology, crm, crm technology
    
Gleanster Research
White Paper Published By: Gleanster Research     Published Date: Jul 08, 2014
The report includes a comprehensive vendor landscape with vendor rankings based on 4 dimensions – Ease of Deployment, Ease of Use, Features and Functions, & Overall Value. Plus, the vendor rankings are informed by actual user reviews.
Tags : 
gleanster, customer relationship management, crm, smb, marketing automation
    
Gleanster Research
White Paper Published By: Gleanster Research     Published Date: Jul 07, 2014
This Deep Dive will take a closer look at practical strategies and best practices for connecting marketing and sales technologies.
Tags : 
gleanster, marketing automation, marketing technology, crm, crm technology
    
Gleanster Research
White Paper Published By: Aimia     Published Date: Jun 26, 2014
On any given day, you can ask every passenger on any given airliner what fare they’ve paid, and you’re likely to get as many different answers as the number of passengers willing (and able) to tell you. This plethora of fares is a product of complex revenue management systems evolved by airlines to optimize seat revenues. But is the current system of management the revenue endgame? Or is there an opportunity to look beyond traditional accept-or-reject decisions to build a more customer-centric revenue management system — one that builds on new customer insights to drive management decisions and uncover new sources of revenue?
Tags : 
aimia, marketing, customer loyalty, branding, brand recognition
    
Aimia
Webinar Published By: IBM     Published Date: Jun 20, 2014
In this video, see how IBM ExperienceOne helps you attract, delight, and maximize the lifetime value of your customers by enriching the ways you engage with each of them.
Tags : 
ibm, ibm digital experience, customer engagement, marketing, brand ambassador
    
IBM
Webinar Published By: IBM     Published Date: Jun 20, 2014
In this video, see how Greenwell Financial marketers use IBM's Digital Experience platform to make customers the center of attention to drive business value. This demo highlights IBM's latest capabilities including Site Wizard, Digital Data Connector, Marketing Center, Media Analytics and more.
Tags : 
ibm, digital experience, digital strategy, marketing, digital experience platform
    
IBM
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