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Customer Experience/Engagement

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White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.
Tags : 
customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This infographic illustrates the main benefits of collaboration tools for companies.
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collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This paper revelas the main steps to regain control of your time and your schedule.
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stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings
    
LogMeIn
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Quelles sont les conséquences de la révolution digitale pour les entreprises ?
Tags : 
digital, benefits of being digital, digital challenges, enterprises, site management
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Un géant de l’industrie pharmaceutique a récemment réalisé que le nombre de ses sites avait explosé. La plupart avaient été développés pour des marques ou des marchés précis et utilisaient différentes plateformes.
Tags : 
digital, drupal, acquia, acquia cloud, digital experience cloud
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Parce que c’est comme ça que le commerce se passe. Acquia Commerce est la première plateforme dédiée aux expériences digitales favorisant vraiment une convergence entre Contenu et Commerce.
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acquia commerce, content, revolution of commerce, customer loyalty, benefits of acquia commerce
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
La mise en récit ou « storytelling » figure depuis longtemps dans la liste des ingrédients essentiels pour un marketing de marque efficace. Mais ce concept est devenu plus important encore avec l’avènement de l’ère digitale et des canaux web et mobiles qui permettent aux marques de s’engager directement avec leurs clients.
Tags : 
effective content-driven commerce, unified content, commerce strategy, brand content, digital commerce
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Une augmentation nette du trafic et des ventes en ligne dès les six premiers mois après le lancement du site. Pour Lush, société basée au Royaume-Uni qui propose des produits cosmétiques naturels et faits à la main, un savon n’est pas juste un savon — c’est toute une histoire.
Tags : 
website, content management, customer experience, customer engagement, sites
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
How Are Enterprises Being Digitally Challenged?
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digital, benefits of being digital, digital challenges, enterprises, site management
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Recently, a giant in the pharmaceutical industry found that the number of its digital properties had exploded. Most sites were custom developed to support individual brands or markets, and few shared a common platform.
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digital, drupal, acquia, acquia cloud, digital experience cloud
    
Acquia
White Paper Published By: Acquia     Published Date: Apr 16, 2015
Storytelling has long been a staple of good brand marketing. But the concept has taken on more urgency in the digital space, where brands now have the power to engage directly with their customers through web and mobile channels.
Tags : 
effective content-driven commerce, unified content, commerce strategy, brand content, digital commerce
    
Acquia
White Paper Published By: Socialbakers     Published Date: Mar 27, 2015
Social has the power to help your clients achieve larger marketing and business goals. But only 5% of brands use social to it’s fullest potential - do your clients and prospects? In this study we discuss social trends agency reps just have to know to stay ahead and ways you can leverage social to pitch prospects and preserve accounts.
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the key agency success, social trends, social, social media, agencies
    
Socialbakers
Webinar Published By: Marketo     Published Date: Mar 25, 2015
In a world where one-to-one personalization and individual relationships are a necessity to ensure marketing campaigns drive action, Consumer Engagement Marketing enables marketers to respond to a wide variety of individual behaviors in real-time with personalized content, dramatically increasing click-through rates, engagement, revenue, and ROI.
Tags : 
marketo enterprise, marketing campaigns, consumer engagement marketing, roi, click-through rates
    
Marketo
White Paper Published By: Mobify     Published Date: Feb 20, 2015
Mobify’s Mobile Strategy Development Guide is aimed at retailers in the process of developing a mobile strategy or invested in upgrading their current strategy to meet customer expectations and incorporate emerging mobile technology. In our new guide, you’ll discover: - How to build a solid business case to win senior management buy-in - How to effectively assign responsibilities in the strategy development process - How to analyze your competitors’ mobile initiatives for best practices and lessons learned - How to identify the right metrics to measure strategy success
Tags : 
mobile strategy, mobile development, mobile technology, customer engagement, emerging marketing
    
Mobify
White Paper Published By: Socialbakers     Published Date: Feb 11, 2015
In this exclusive Socialbakers report, we look at how media companies can use competitive analytics and better content optimization strategies to drive interactions and site visits - crucial metrics for anyone involved in audience growth and development in the industry.
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social media for media companies, reach and engagement, media performance, social media, advertising agencies
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jan 26, 2015
Social Media has evolved rapidly. Now it is the time to objectively evaluate how social media marketing contributes to your overall marketing strategy - where does social sit? What are your goals on social? - and the bottom line. The best way to successfully communicate and advocate for your social media strategy is through data. The numbers don’t lie. You need to be able to show performance for the right KPIs and benchmark against your competition and industry.
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social media kpis, social media strategy, social media, customer experience/engagement, reputation monitoring
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jan 26, 2015
In this exclusive report, you’ll find out how to use deep social media data to pursue new clients, perfect your data-driven pitches, and master the results with custom, easy-to-read reporting. It’s a data world, and agencies need to bring the best insights on the market to win new clients and keep existing business. This guide will get you started.
Tags : 
benefits of using social media data, social media, advertising agencies, customer experience/engagement, social media marketing
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jan 20, 2015
In this exclusive report, you’ll find out how to use deep social media data to pursue new clients, perfect your data-driven pitches, and master the results with custom, easy-to-read reporting. It’s a data world, and agencies need to bring the best insights on the market to win new clients and keep existing business. This guide will get you started.
Tags : 
benefits of using social media data, social media, advertising agencies, customer experience/engagement, social media marketing
    
Socialbakers
White Paper Published By: Socialbakers     Published Date: Jan 20, 2015
Managing a large Facebook Page (500,000+ Fans) comes with a unique set of challenges. While it’s great to have a large audience - it provides fantastic opportunities to generate high ROI from social - an audience of such scale comes with equally fantastic challenges. You need to be prepared in order to succeed.
Tags : 
how to manage large facebook pages, facebook pages with a large audience, challenges of large facebook pages, optimize facebook content, tips for managing large facebook pages
    
Socialbakers
White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This quarterly insight into customer engagement strategy focuses on the cost of not having live chat, 5 points to consider for Live Chat and provides the 3 key takeaways for businesses to consider when trying to reduce cart abandonment
Tags : 
live chat, logmein boldchat, effectiveness of live chat, webinars & web conferencing, crm solutions/software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.
Tags : 
effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, content management systems
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This paper provides 6 vital tips from 20 experts to help make the most of meetings.
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tips to run an effective meeting, making the most of meetings, online meetings, web conferences, logmein
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This report includes five important conclusions, and three of them are channel specific. In each of these cases, we have the benefit of open-ended responses which add true color to the statistical data included in the report.
Tags : 
live chat effectiveness, logmein live chat, making the most of live chat, interactive marketing, webinars & web conferencing
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
Tags : 
logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
Best practices for Agents and Admins providing tips for building a live chat service.
Tags : 
boldchat, livechat, customer support, tips for building live chat, webinars & web conferencing
    
LogMeIn
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