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Customer Experience/Engagement

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White Paper Published By: Offerpop     Published Date: Jul 28, 2016
Throughout this eBook, we’ll dive into examples of exemplary brands that have mastered the art of Participation Marketing, and leverage it as a key strategy to engage and inspire their audiences.
Tags : 
offerpop, consumer engagement, marketing, customer engagement, social
    
Offerpop
White Paper Published By: Offerpop     Published Date: Jul 27, 2016
In May 2016, Offerpop commissioned Forrester Consulting to evaluate how marketers view the importance of UGC in building brand awareness and improving marketing and advertising campaigns. Forrester tested the hypothesis that marketers who inspire the creation and sharing of UGC and leverage it at each point of the customer life cycle see significant benefits.
Tags : 
offerpop, marketing, marketing success, user-generated content, content strategy
    
Offerpop
White Paper Published By: LogMeIn     Published Date: Jul 12, 2016
Best Practices für Betreuer und Administratoren
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 12, 2016
Best Practices für Agenten
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents
    
LogMeIn
White Paper Published By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Tags : 
ibm, behavior data, social media, csp, telecom
    
IBM
White Paper Published By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : 
ibm, telecom, customer experience, proactive customer care, csp
    
IBM
White Paper Published By: IBM     Published Date: Apr 14, 2016
Ovum has produced this Ovum Decision Matrix to identify how the leading customer analytics vendors stack up against each other in terms of their technology, execution of strategy, and market impact.
Tags : 
ibm, ovum, ovum decision matrix, customer analytics solution, telcos
    
IBM
White Paper Published By: Madison Logic     Published Date: Mar 03, 2016
See how segment-level B2B messaging focused on your customers will allow you to demonstrate a mastery of your customers' market conditions and business concerns.
Tags : 
b2b marketing, cloud strategy, collective bargaining, corporate communications, corporate portals enterprise
    
Madison Logic
White Paper Published By: Blue Valley Telemarketing     Published Date: Dec 04, 2015
Learn how telemarketing places quality content in the hands of qualified decision makers in real time.
Tags : 
blue valley, blue valley telemarketing, telemarketing, content marketing, content management
    
Blue Valley Telemarketing
White Paper Published By: IBM     Published Date: Jul 29, 2016
Read this Forrester report to learn how digital intelligence can help you combine insights from existing, new and emerging channels to drive timely, customer-obsessed decision-making. Get an up-close look at the disruptive nature of digital intelligence technology and find out how to continuously improve customer engagement.
Tags : 
ibm, commerce, cx experience, digital intelligence, customer engagement
    
IBM
White Paper Published By: IBM     Published Date: Jul 29, 2016
Ordinary analytics tools can’t keep up with today’s digital, multichannel and demanding customers. This guide highlights three major challenges associated with traditional analytics and how innovative strategies combined with IBM’s Customer Experience Analytics solution can solve them.
Tags : 
ibm, commerce, data, insights, analytics
    
IBM
White Paper Published By: LogMeIn     Published Date: Jul 12, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents et Administrateurs susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents and admins
    
LogMeIn
Case Study Published By: Equinix     Published Date: Jul 11, 2016
Selevision wanted a data centre provider to host its services - Video on Demand, Live TV and Catch-up TV. It needed direct access to the world’s top CDNs, NSPs, ISPs and mobile data providers to securely stream video across the Middle East region. Selevision chose to host its services in the Equinix Internet Business Exchange (IBX) located in Dubai.
Tags : 
content management, content on demand, equinix, content, customer experience/engagement
    
Equinix
White Paper Published By: LogMeIn     Published Date: Jul 11, 2016
Ce rapport souligne les gains de performance obtenus par les entreprises qui font de la discussion instantanée un élément clé dans leurs interactions avec les clients.
Tags : 
live chat, customer service, customer support, live chat success, customer interaction
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 11, 2016
Cette liste succincte met en avant les bonnes pratiques à l’attention des Agents susceptibles d’aider votre entreprise à atteindre ses objectifs d’excellence.
Tags : 
live chat, customer service, customer support, live chat success, best practices for agents
    
LogMeIn
White Paper Published By: Equinix     Published Date: Jul 08, 2016
The media and entertainment (M&E) industry is being disrupted not only by the massive amounts of media content being consumed, but also by the “technology evolution” of new digital media formats and iterations of TV-top and handheld devices.
Tags : 
media cloud system, media content, content management, content media, content management systems
    
Equinix
Case Study Published By: Equinix     Published Date: Jul 08, 2016
This paper revelas how Equinix empowers a leading provider of digital supply chain solutions to transform your industry’s business model via a scalable and robust interconnection solution.
Tags : 
customer experience, customer relationship, content management, content digital media, customer experience/engagement
    
Equinix
Case Study Published By: Equinix     Published Date: Jul 07, 2016
Selevision wanted a data centre provider to host its services - Video on Demand, Live TV and Catch-up TV. It needed direct access to the world’s top CDNs, NSPs, ISPs and mobile data providers to securely stream video across the Middle East region. Selevision chose to host its services in the Equinix Internet Business Exchange (IBX) located in Dubai.
Tags : 
content management, content on demand, equinix, content, content management systems
    
Equinix
White Paper Published By: Equinix     Published Date: Jul 06, 2016
This white paper explores a new interconnection-driven paradigm to help M&E companies improve media content creation, management and distribution workflow efficiencies, develop higher quality products faster, scale their global reach and give the viewing public what they want, when they want it — all at reduced costs.
Tags : 
media cloud system, media content, content management, content media, content management systems
    
Equinix
Webinar Published By: Ciber     Published Date: Jun 28, 2016
View this video to find out how banks realise that implementing digital processes will enhance the relationship they have with their customers.
Tags : 
commercial banking, digital banking, customer relationship, customer experience/engagement
    
Ciber
White Paper Published By: Ciber     Published Date: Jun 22, 2016
Download this paper to find out how Implementing a digital transformation project can certainly offer numerous benefits to a banking organisation.
Tags : 
digital, digital banking, digital banking experience, banking organisation, crm solutions/software
    
Ciber
White Paper Published By: Adobe     Published Date: Jun 15, 2016
Read the white paper to learn how to: - Understand how customers interact with your brand - Translate your data into a clear customer picture - Shift from campaign-based marketing to contextual marketing
Tags : 
adobe, marketing, cross-channel marketing, customer interaction, contextual marketing
    
Adobe
White Paper Published By: Lengow     Published Date: Jun 06, 2016
Dieses Whitepaper gibt einen detaillierten Einblick in alle Elemente, die für eine erfolgreiche internationale Expansion von Online-Händlern in Europa erforderlich sind.
Tags : 
ecommerce. ecommerce market, online consumers, corss-border ecommerce, customer experience/engagement, e-commerce
    
Lengow
White Paper Published By: Lengow     Published Date: Jun 06, 2016
This white paper illustrates Google Shopping’s role in the changing eCommerce landscape; from price comparison engines to CPC.
Tags : 
increase your sales, google shopping, google shopping campaigns, ecommerce, online shopping
    
Lengow
White Paper Published By: IBM     Published Date: May 03, 2016
In our 33-criteria evaluation of customer analytics vendors, we identified the 11 most significant software providers in this category - adobe, agilone, alteryx, angoss, FICo, IBM, Manthan, Pitney Bowes, saP, sas, and teradata - and researched, analyzed, and scored them. this evaluation details our findings about how well each vendor fulfills our criteria and where each vendor stands in relation to each other. this report will help customer insights (CI) professionals and marketers make the right choice for their customer analytics needs.
Tags : 
ibm, forrester, customer analytics, customer insights, business technology
    
IBM
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