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Customer Experience/Engagement

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White Paper Published By: Citrix GoToMeeting     Published Date: May 20, 2015
This eBook describes formal meeting follow-up and why you need it, and provide a practical template that’s ready to use.
Tags : 
meeting, formal meeting, formal meeting requirements, meeting template, way to perfect meeting follow-up
    
Citrix GoToMeeting
White Paper Published By: Citrix GoToMeeting     Published Date: May 20, 2015
The meeting professionals from Citrix have put together 29 crucial tips based on their experience with thousands of online events.
Tags : 
meetings, online meetings, video conferences, virtual meetings, tips for online meetings
    
Citrix GoToMeeting
White Paper Published By: IBM     Published Date: May 12, 2015
This guide provides a quick overview of the solutions IBM offers aligned to the three ‘imperatives’ facing the retail industry - to deliver a Smarter Shopping Experience, to build Smarter Merchandising and Supply Networks and to drive Smarter Operations.
Tags : 
retail solutions, merchandising, customer experience, supply networks, operations
    
IBM
White Paper Published By: Affirm     Published Date: May 11, 2015
You’ve probably heard that Millennials make up nearly a quarter of the U.S. population, and contrary to popular belief, contribute a sizeable amount to retail sales each year. However, you’ve probably also heard that Millennials think, breathe, act and shop very differently than your traditional customers. Fear not!This article will arm merchants with important insights into the lives of Millennials, and provide helpful tools to convert your Millennial target audience into happy customers.
Tags : 
millennial shoppers, retail sales, traditional customer, important insights, customer experience
    
Affirm
White Paper Published By: Affirm     Published Date: May 11, 2015
This article will help merchants understand what these payment companies offer, when and why consumers use each, and why merchants might consider offering them to increase consumer delight and maximize sales.
Tags : 
payment methods, customer delight, maximize sales, payment companies, customer experience/engagement
    
Affirm
White Paper Published By: Affirm     Published Date: May 11, 2015
This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
Tags : 
purchasing power, purchasing decisions, actionable tips, loyal customers, millennial consumers
    
Affirm
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Connect the left and right brains of marketing to deliver the most compelling content to the right person at the right time. This white paper will help you reimagine personalization and get a holistic, 360-degree view of your customers.
Tags : 
touchpoint marketing, personalization, contextual intereactions, customer lifecycle, mobility
    
Adobe
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Learn the advantages of triggered and retargeted emails, and get real-world insights into smart email marketing from C Spire Wireless and others.
Tags : 
email marketing, real world insights, roi, customer lifecycle, customer relationships
    
Adobe
White Paper Published By: Adobe     Published Date: Apr 30, 2015
Learn how you can free yourself from traditional email constraints to create more effective campaigns.
Tags : 
email marketing, consumer engagement, cross-channel analytics, roi, email programs
    
Adobe
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
The purpose of this report is to educate marketers about the challenges presented by the mobile landscape and to present some practical and effective solutions for increasing mobile engagement and email marketing ROI.
Tags : 
mobile marketing, email marketing, mobile design, roi, smartphones
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
This report is about working with a Campaigner SMTP Relay to increase message deliverability, improve customer service, enhance your brand and drive more revenue.
Tags : 
email marketing, message deliverability, smtp relay, brand awareness, customer engagement
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
This report is about how to create an effective email drip campaign that will: maximize email campaign's effectiveness, send relevant content, and build relationships to ultimately sell to them forever.
Tags : 
email drip campaign, content marketing, crm, customer engagement, email marketing
    
Campaigner
White Paper Published By: Campaigner     Published Date: Apr 30, 2015
We created this handbook to help you become the world’s greatest email marketer. On these pages, we will introduce some of the same advanced email marketing techniques and tactics used by marketing departments at the largest and most sophisticated companies.
Tags : 
content marketing, email marketing, smart content, data analytics, crm
    
Campaigner
White Paper Published By: Brainshark     Published Date: Apr 24, 2015
Download your free copy today to learn how marketing and sales can work together to drive revenue through lifelong customer engagement.
Tags : 
marketing strategy, sales marketing alignment, sales content, sales enablement, cmo
    
Brainshark
White Paper Published By: Brainshark     Published Date: Apr 24, 2015
Download your free copy today to learn about how sales enablement technology can make it easier for reps to find the right content for every selling situation.
Tags : 
sales marketing alignment, sales content, sales enablement, content marketing, product marketing
    
Brainshark
White Paper Published By: Brainshark     Published Date: Apr 24, 2015
In this book, you will find the concepts you need to know to evaluate and improve your sales enablement system. If you don’t currently have a sales enablement system, learn all the benefits that implementation may bring you.
Tags : 
sales marketing alignment, sales content, sales enablement, content marketing, product marketing
    
Brainshark
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.
Tags : 
sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This white paper provides information on how the marriage of social collaboration, CRM, and performance management presents new opportunities for great sales managers to scale their skills more effectively.
Tags : 
future of sales performance management, crm, social, sales, get better sales results
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 21, 2015
This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.
Tags : 
devices, tablets, smartphones, productivity, mobility
    
Oracle
White Paper Published By: SiteSpect     Published Date: Apr 14, 2015
This e-book explores 12 strategies for maximizing conversion rates by examining the elements that are either helping or hindering the customer experience. Once you thoroughly understand these strategies, you can use multivariate testing and site optimization to improve your web and mobile conversions.
Tags : 
conversion, optimization, conversion optimisation, increase conversion rate, increase conversion rates
    
SiteSpect
White Paper Published By: Mobify     Published Date: Feb 20, 2015
Mobify’s Mobile Strategy Development Guide is aimed at retailers in the process of developing a mobile strategy or invested in upgrading their current strategy to meet customer expectations and incorporate emerging mobile technology. In our new guide, you’ll discover: - How to build a solid business case to win senior management buy-in - How to effectively assign responsibilities in the strategy development process - How to analyze your competitors’ mobile initiatives for best practices and lessons learned - How to identify the right metrics to measure strategy success
Tags : 
mobile strategy, mobile development, mobile technology, customer engagement, emerging marketing
    
Mobify
White Paper Published By: Adobe     Published Date: Feb 03, 2015
This Gartner paper provides information on how the mobile application development platform market continues to grow, evolve and mature in response to escalating customer requirements.
Tags : 
madp, mobile applications, response customer requirements, customer experience/engagement, mobile marketing
    
Adobe
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