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Customer Experience/Engagement

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White Paper Published By: Lengow     Published Date: Jun 06, 2016
Dieses Whitepaper gibt einen detaillierten Einblick in alle Elemente, die für eine erfolgreiche internationale Expansion von Online-Händlern in Europa erforderlich sind.
Tags : 
ecommerce. ecommerce market, online consumers, corss-border ecommerce, customer experience/engagement, e-commerce
    
Lengow
White Paper Published By: Lengow     Published Date: Jun 06, 2016
This white paper illustrates Google Shopping’s role in the changing eCommerce landscape; from price comparison engines to CPC.
Tags : 
increase your sales, google shopping, google shopping campaigns, ecommerce, online shopping
    
Lengow
White Paper Published By: Pegasystems     Published Date: May 02, 2016
This report, sponsored by Accenture and Pegasystems, explores how companies are managing their digital transformation initiatives, their goals, drivers and challenges, and how they are boosting their digital capabilities.
Tags : 
pegasystems, digital transformation, analytics, mobile marketing, social media
    
Pegasystems
Case Study Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
Tags : 
pegasystems, digital transformation, digitisation, customer service, customer engagement
    
Pegasystems
White Paper Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Tags : 
ibm, ibm institute for business values, telecommunications, customer experience, communications service providers
    
IBM
White Paper Published By: Adobe     Published Date: Apr 15, 2016
Every year, consumers demand more personalized content. But the challenge is to deliver that content across new channels, devices, and experiences. Read The Marketer’s Guide to Articulating DAM Return on Investment to learn why a digital asset management solution can be the key to delivering more content, faster. Read the Adobe white paper to learn more about: • Why you need DAM over other content storage solutions • How to make the ROI case for DAM • Companies who have used DAM for success
Tags : 
adobe, customer experience, dam return, digital asset management, return on investment
    
Adobe
White Paper Published By: IBM     Published Date: Apr 14, 2016
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Tags : 
ibm, behavior data, social media, csp, telecom
    
IBM
White Paper Published By: IBM     Published Date: Apr 14, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
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ibm, telecom, customer experience, proactive customer care, csp
    
IBM
White Paper Published By: IBM     Published Date: Apr 14, 2016
Ovum has produced this Ovum Decision Matrix to identify how the leading customer analytics vendors stack up against each other in terms of their technology, execution of strategy, and market impact.
Tags : 
ibm, ovum, ovum decision matrix, customer analytics solution, telcos
    
IBM
Free Offer Published By: Janrain     Published Date: Apr 12, 2016
Now more than ever, customer loyalty and business revenue rely on hyper-personalized engagement. To resolve these issues and remain focused on their core responsibilities, IT professionals are turning to Customer Identity and Access Management (CIAM) platforms.
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janrain, customer identity, access management, ciam, customer service
    
Janrain
White Paper Published By: Madison Logic     Published Date: Mar 03, 2016
See how segment-level B2B messaging focused on your customers will allow you to demonstrate a mastery of your customers' market conditions and business concerns.
Tags : 
b2b marketing, cloud strategy, collective bargaining, corporate communications, corporate portals enterprise
    
Madison Logic
White Paper Published By: Blue Valley Telemarketing     Published Date: Dec 04, 2015
Learn how telemarketing places quality content in the hands of qualified decision makers in real time.
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blue valley, blue valley telemarketing, telemarketing, content marketing, content management
    
Blue Valley Telemarketing
White Paper Published By: Ciber     Published Date: Jun 22, 2016
Download this paper to find out how Implementing a digital transformation project can certainly offer numerous benefits to a banking organisation.
Tags : 
digital, digital banking, digital banking experience, banking organisation, crm solutions/software
    
Ciber
White Paper Published By: Adobe     Published Date: Jun 15, 2016
Read the white paper to learn how to: - Understand how customers interact with your brand - Translate your data into a clear customer picture - Shift from campaign-based marketing to contextual marketing
Tags : 
adobe, marketing, cross-channel marketing, customer interaction, contextual marketing
    
Adobe
White Paper Published By: IBM     Published Date: May 03, 2016
In our 33-criteria evaluation of customer analytics vendors, we identified the 11 most significant software providers in this category - adobe, agilone, alteryx, angoss, FICo, IBM, Manthan, Pitney Bowes, saP, sas, and teradata - and researched, analyzed, and scored them. this evaluation details our findings about how well each vendor fulfills our criteria and where each vendor stands in relation to each other. this report will help customer insights (CI) professionals and marketers make the right choice for their customer analytics needs.
Tags : 
ibm, forrester, customer analytics, customer insights, business technology
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2016
A good customer experience drives positive word-of-mouth advertising—while a bad one can harm your brand. That's why it's so critical to quickly take steps to understand the experience of customers who are transacting online.
Tags : 
ibm, conversion, adoption, customer experience, online transactions
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2016
Acquiring a clear view of a customer journey is essential if you want to provide on-brand, high-quality, consistent experiences throughout every touchpoint.
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ibm, customer journey, customer experience, touch points, insight
    
IBM
White Paper Published By: IBM     Published Date: May 02, 2016
Customers are getting more demanding. Competition is heating up. It can be difficult to get the insights you need into what customers really want—and to see your business through their eyes. And yet, that kind of insight is critical to creating effective customer engagement.
Tags : 
ibm, analytics, customer journey, loyalty, customer experience
    
IBM
Webinar Published By: IBM     Published Date: Apr 14, 2016
Information associated with consumers can provide a lot of value - if insights from that data can be quickly and accurately attained. This IDC iView will share results of a recent IDC study and provide insights you can use to better understand how advanced analytics strategies can help you enhance the experience for your audience, grow your viewers and advertisers, and increase revenues.
Tags : 
ibm, media, entertainment, audience analytics, idc
    
IBM
White Paper Published By: IBM     Published Date: Apr 14, 2016
Read this white paper to get an in-depth look at the benefits of embracing a digital business model, and find out how sports teams of all types can use cloud service providers with digital marketing and analytics tools to gain a competitive edge on the marketing playing field.
Tags : 
ibm, sports marketing, media, entertainment, digital business model
    
IBM
White Paper Published By: nFusion     Published Date: Apr 12, 2016
Organizations always want to aggressively grow and expand
Tags : 
nfusion, customer experience, website design, internet marketing, crm solutions/software
    
nFusion
White Paper Published By: nFusion     Published Date: Apr 12, 2016
Factors to consider for a successful website redesign include: 1. Creating a customer centric site experience to fulfill the needs of customer personas and their journeys. 2. Ensuring website content is produced and presented according to evolving customer experience needs. 3. Putting a premium on program management and collaboration to identify and avoid blind spots. Read more to discover in depth details about these three factors.
Tags : 
nfusion, website redesign, customer experience, best practices, website/graphic design
    
nFusion
White Paper Published By: Movable Ink     Published Date: Apr 01, 2016
Email marketing has entered a new era of innovation, allowing the travel and hospitality industry to reach and engage consumers like never before. But consumer expectations are also high. Today, a successful email campaign takes contextual messaging and offers that speak to each customer on a personal level. In this playbook, you’ll find examples of contextual email marketing campaigns for the travel and hospitality industry that have proven to engage customers, drive ROI and build a loyal fan base. We’ve also packed it with email tips and best practices designed specifically for today’s travel and hospitality marketers.
Tags : 
email marketing, travel marketing, hospitality marketing, contextual marketing, contextual email
    
Movable Ink
White Paper Published By: Adobe     Published Date: Mar 17, 2016
Electronic signatures are transforming the way companies do business. Reducing time and room for error, e-signatures have improved workflows across the business. Even better, implementing e-signatures into existing processes is easier than you think!
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adobe, electronic signature, improve workflow, sales process, customer experience/engagement
    
Adobe
White Paper Published By: Adobe     Published Date: Mar 17, 2016
With Adobe Document Cloud eSign services integrated into Microsoft Dynamics, your sales processes become even quicker.
Tags : 
adobe, esign, microsoft dynamics, crm, sales process
    
Adobe
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