CRM Solutions/Software

This whitepaper outlines the key components of building an integrated co-op marketing program that achieves your key results and helps your local affiliates be sophisticated marketers.

Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers.

This Deep Dive analyst report from Gleanster Research explores how the notion of synchronization not only allows companies to achieve their desired business objectives in multi-channel customer service, but also gives customers a reason to celebrate. It discusses the core technology enablers as well as the key business processes required to achieve cross-channel customer service.

Read this brief to learn four steps to help guide your customer loyalty strategy.

Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.

Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.

Read this guide to learn five areas to consider when choosing a SaaS CRM solution.

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.

VP of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving time and money.

Vice president of product management at Oracle, explains the difference between a miserable customer experience and a "wow" one.

Tune in to hear a panel of sales experts share their best practices for improving sales results.

Find out how Oracle On Demand provides all of the business features that users need plus the instant gratification they demand

Meet Jane. Jane works in marketing and struggles w/misplaced files, miscommunications, and slow approvals. She's ready to call it quits until...

This book offers principles and tools you can use to discover how your customers behave - and how to put that knowledge into action to drive more sales.

In B2B e-commerce the mechanics are complex, requiring frequent iterative adjustments as technical specifications, end-user goals, and multiple stakeholders participate in the process. B2B e-commerce does not advance in a straight line, but as a web of inter-connected decision points.

It's a marketer's dream that their company can establish such customer loyalty that the consumer won't ever leave them for their competitors. But in today's highly competitive landscape, it's increasingly difficult to keep your business customers loyal to your brand year after year. Nonetheless, by making it easy for them to renew, you're one step closer to retaining the customer at minimal expense.

B2C users have quickly become accustomed to downloading quick-and-easy software from an "app store," but as this new process becomes more expectation than novelty, how might it alter the way your B2B business operates?

How Travelocity improved its digital marketing. Read the case study to see how Google Analytics Premium helped Travelocity optimize its digital investments and conversions.

Hear a panel of sales and marketing thought leaders discuss how improving sales and marketing alignment can positively impact your business.

By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.

Download this white paper to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.

This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.

In this whitepaper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the SaaS factor.

Watch this video to learn how to pinpoint the most important metrics you can easily track and manage to increase revenue.