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10 Steps to Effective Email Marketing
By :Alterian Inc Published Date: Sep 21, 2006
Discover the 10 steps of effective email marketing which are crucial to the success of your email marketing campaigns.
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Alterian Inc
Email Relationship Management, Part 1
By :Alterian Inc Published Date: May 24, 2006
Today more than 30 billion emails are sent each day. However, 90% of database and direct marketers are not leveraging this popular marketing channel. Why? Is it because email doesn’t have a great ROI? Is it too expensive? Read this article for more information.
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Alterian Inc
A Look at Retailers' Perceptions of the Importance of User-Generated Content
By :Bazaarvoice Published Date: Feb 13, 2008
A survey by ResourceInteractive and Bazaarvoice reveals how retailers currently perceive and use user-generated content, and how they plan to expand in the future. It also reveals retailers’ concerns and how they feel reviews will impact their business.
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Bazaarvoice
Boosting Natural Search Traffic Using Ratings and Reviews
By :Bazaarvoice Published Date: Aug 24, 2007
Driving traffic from natural search is increasingly competitive and expensive. Online market­ers are seeing their operational costs go through the roof just to maintain a consistent level of spending. At the same time, more than three out of every four shoppers are using product ratings and reviews written by other customers to help make a purchase decision.
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Bazaarvoice
Customer Loyalty and Engagement: How Customer-Generated Content Can Impact Financial Services
By :Bazaarvoice Published Date: Apr 09, 2008
The Internet, competition and expanded consumer options have changed the financial services industry forever. This white paper outlines how customer reviews can build elusive brand loyalty for banks. This white paper specifically denotes how customer reviews can drive the metrics that matter most to banks, including awareness, customer acquisition, and reaching Gen Y clients, who have the potential to be lifelong clients.
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Bazaarvoice
Driving Sales with User-Generated Content: How Word of Mouth Impacts Manufacturers Online
By :Bazaarvoice Published Date: Mar 17, 2008
User-generated content – defined as information generated not by a business or media outlet, but by a user of such online assets – drives Web 2.0. When businesses enable customers – or users – to write reviews, ask or answer questions from the community, or share experiences, they create conversations that become the most powerful form of marketing - word of mouth marketing. This paper specifically addresses how manufacturers can work to build their own word-of-mouth working with retailers.
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Bazaarvoice
Altruism Drives User-Generated Content, Study with Keller Fay, November 2007
By :Bazaarvoice Published Date: Nov 26, 2007
Bazaarvoice and the Keller Fay Group, conducted a survey of over 1,300 online reviewers to discover what moved them to share their opinions. Overwhelmingly, the survey found, reviewers are motivated by goodwill and positive sentiment. Fully 90 percent write reviews in order to help others make better buying decisions and more than 70 percent want to help companies improve the products they build and carry.
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Bazaarvoice
Online Consumer Opinions/Use of User Generated Content in the UK, study with JupiterResearch, Jan.08
By :Bazaarvoice Published Date: Jan 11, 2008
This unbiased study found that most UK online researchers rate product ratings and reviews the most helpful feature when researching products to buy online or on the high street, and that almost all shoppers trust online reviews.
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Bazaarvoice
An Email Marketer's Call to Action for 2008
By :BlueHornet Published Date: Jun 04, 2008
As you look ahead to 2008 for new opportunities to improve your email marketing efforts, we encourage you to look back for a minute, as well. Remember the “email is a courtship” metaphor and “one-to-one” techniques espoused by Seth Godin and others? Even as far back as 1999, those ideas resonated strongly with all of us because they were dead-on. Jump ahead to 2008, and it’s pretty obvious that marketers have failed to realize the potential in offering true relationship email marketing to customers.
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BlueHornet
Denison University: Email Marketing Delivers ROI for College Fund Raising
By :BrightWave Marketing Published Date: Mar 28, 2007
Denison University utilizes a multi-faceted direct marketing program to communicate with their alumni and other key constituents. Email marketing has become a more important part of their development strategy in recent years due to the cost effectiveness, tracking capabilities and growing use of email and internet to contribute to the school’s Annual Fund.
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BrightWave Marketing
Creating a Multi-Channel Strategy: Increase Your Email Performance by Integrating Other Channels
By :Bronto Published Date: Sep 17, 2007
Improving your performance of email marketing often involves incorporating other online and offline marketing strategies to achieve overall success. As customers become more savvy shoppers, so does the need for companies to communicate in a personalized, relevant and coordinated manner. The most successful campaigns target your customers across multiple channels while following the customer throughout the customer management life cycle.
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Bronto
A Guide to Effective Email Acquisition
By :CheetahMail Published Date: May 15, 2008
This white paper provides a number of well-tested, organic methods for email acquisition – giving marketers actionable insight to attract and retain a loyal, profitable subscriber base. Download it now.
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CheetahMail
Customer Centric Messaging - What You Need To Know
By :Clickatell Published Date: May 07, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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Clickatell
Staying of Top of Web 2.0 Communities with a Content Management System (CMS)
By :CrownPeak Published Date: Mar 24, 2008
Web 2.0 has lead to a staggering degree of innovation and participation that raises the question of how do organizations built in the 1.0 age adapt to this.  Web sites have to provide the freedom to tweak, reorganize, add and customize content in ways that users want.  This White Paper will cover the advantages of user-generated content, the challenges of monitoring the open communication platform of Web 2.0, and using a CMS to thelp maintain consistency across different digital assets.
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CrownPeak
An Analysis of Aggressive Online Targeted Against Corporations, Their Products, Services, and Brands
By :Cymfony Published Date: May 15, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
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Cymfony
Case Studies for Aggressive Online Behavior Aimed at Large Corporations
By :Cymfony Published Date: May 15, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
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Cymfony
Email Management – Opportunities and Challenges
By :Deerfield.com Published Date: Nov 14, 2006
From the moment an email inquiry reaches your company, the clock is ticking.  Read this white paper to learn effective email communication techniques, keeping your customers and prospects engaged with your organization.
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Deerfield.com
SMB companies in the Eye of the IT Storm
By :EchoMail Inc. Published Date: Mar 15, 2007
Download this white paper to find out how EchoMail's specially developed software solutions give the winning edge to the SMB sector.


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EchoMail Inc.
When an 800 Number May Work Against You
By :Engine Ready Published Date: Sep 05, 2008
If your company provides services throughout a major metropolitan area, or even in multiple areas, you may think you're improving the odds of attracting new business by offering a toll-free 800 number on your web site. However, a recent test by the Engine Ready team actually proved the opposite. Read the results in this white paper.
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Engine Ready
How Does Your Marketing Fit in the Customer Lifecycle?
By :eROI Published Date: Oct 01, 2006
Your customers are the most important aspect in your business - without them, you have nothing. eROI offers communication advice that can help you to maximize customer satisfaction and loyalty. Topics discussed include loyalty offers, low activity offers, surveys, and more.
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eROI
Integrating Email, CRM, and Web Analytics
By :ExactTarget Published Date: Jul 18, 2008
To maximize your marketing efforts, integration is key. By combining email marketing, CRM, and web analytics, you can boast a powerful, one-to-one marketing machine. To achieve this, you must first understand where you stand on the integration continuum and align your strategy accordingly.
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ExactTarget
Free Shipping: Does It Drive Online Holiday Sales and Long-Term Loyalty?
By :ForeSee Results Published Date: Jan 02, 2007

Free shipping, undoubtedly, is necessary to compete in the critical holiday season. But, is it really a competitive advantage? Does it drive short-term sales and long-term loyalty? And, are free shipping offers equally effective for repeat customers as for those that buy from a retail site for the first time?  ForeSee Results found some interesting answers to these questions.


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ForeSee Results
American Customer Satisfaction Index Annual E-Business Report
By :ForeSee Results Published Date: Aug 15, 2006

The world of e-business is continuing to evolve as the lines further blur between search engines, portals and content providers. Learn more about the competitive positions of Google, Yahoo!, AOL and more in this report.


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ForeSee Results
American Customer Satisfaction Index Annual E-Commerce Report
By :ForeSee Results Published Date: Feb 21, 2006
Within the e-retail, online auction, e-travel and online brokerage industries, clear leaders are beginning to emerge as certain companies do a better job than others of satisfying their customers. Find out how well e-commerce companies fared in customer satisfaction in this annual report.
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ForeSee Results
American Customer Satisfaction Index Annual E-Government Report
By :ForeSee Results Published Date: Dec 15, 2006
Find out how e-government agencies, departments and offices fared in customer satisfaction, and how satisfaction was earned, in this Q4 Report by Foresee Results.
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ForeSee Results
 
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