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Results 1 - 25 of 48 matches Sort Results By : Published Date | Title | Company name
10 Reasons Why Satisfaction Surveys Don't Fail
By :iPerceptions Published Date: Oct 05, 2007
A response to Chapter 5 (Why Satisfaction Surveys Fail), of Fred Reicheld's "The Ultimate Question", this white paper clearly illustrates the importance of tuning into the voice of the customer.
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iPerceptions
10 Steps to Effective Email Marketing
By :Alterian Inc Published Date: Sep 21, 2006
Discover the 10 steps of effective email marketing which are crucial to the success of your email marketing campaigns.
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Alterian Inc
A Guide to Effective Email Acquisition
By :CheetahMail Published Date: May 15, 2008
This white paper provides a number of well-tested, organic methods for email acquisition – giving marketers actionable insight to attract and retain a loyal, profitable subscriber base. Download it now.
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CheetahMail
A Look at Retailers' Perceptions of the Importance of User-Generated Content
By :Bazaarvoice Published Date: Feb 13, 2008
A survey by ResourceInteractive and Bazaarvoice reveals how retailers currently perceive and use user-generated content, and how they plan to expand in the future. It also reveals retailers’ concerns and how they feel reviews will impact their business.
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Bazaarvoice
Altruism Drives User-Generated Content, Study with Keller Fay, November 2007
By :Bazaarvoice Published Date: Nov 26, 2007
Bazaarvoice and the Keller Fay Group, conducted a survey of over 1,300 online reviewers to discover what moved them to share their opinions. Overwhelmingly, the survey found, reviewers are motivated by goodwill and positive sentiment. Fully 90 percent write reviews in order to help others make better buying decisions and more than 70 percent want to help companies improve the products they build and carry.
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Bazaarvoice
American Customer Satisfaction Index Annual E-Business Report
By :ForeSee Results Published Date: Aug 15, 2006

The world of e-business is continuing to evolve as the lines further blur between search engines, portals and content providers. Learn more about the competitive positions of Google, Yahoo!, AOL and more in this report.


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ForeSee Results
American Customer Satisfaction Index Annual E-Commerce Report
By :ForeSee Results Published Date: Feb 21, 2006
Within the e-retail, online auction, e-travel and online brokerage industries, clear leaders are beginning to emerge as certain companies do a better job than others of satisfying their customers. Find out how well e-commerce companies fared in customer satisfaction in this annual report.
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ForeSee Results
American Customer Satisfaction Index Annual E-Government Report
By :ForeSee Results Published Date: Dec 15, 2006
Find out how e-government agencies, departments and offices fared in customer satisfaction, and how satisfaction was earned, in this Q4 Report by Foresee Results.
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ForeSee Results
An Analysis of Aggressive Online Targeted Against Corporations, Their Products, Services, and Brands
By :Cymfony Published Date: May 15, 2007
The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company’s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior.
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Cymfony
An Email Marketer's Call to Action for 2008
By :BlueHornet Published Date: Jun 04, 2008
As you look ahead to 2008 for new opportunities to improve your email marketing efforts, we encourage you to look back for a minute, as well. Remember the “email is a courtship” metaphor and “one-to-one” techniques espoused by Seth Godin and others? Even as far back as 1999, those ideas resonated strongly with all of us because they were dead-on. Jump ahead to 2008, and it’s pretty obvious that marketers have failed to realize the potential in offering true relationship email marketing to customers.
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BlueHornet
Big Fish, Small Pond or Small Fish, Big Pond
By :ZIGZAG Marketing, Inc. Published Date: Feb 01, 2006
If you're a big fish in a small pond you're probably one of the leaders in the market space you've defined as your pond. Conversely, if you're a small fish in a big pond you're probably trying to be too many things to too many people which dilutes your strengths and takes away any competitive advantage you might have. Which category do you fall into?
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ZIGZAG Marketing, Inc.
Big Opportunity in 2008: Prospering In Hard Times Through Customer Insights
By :ICC/Decision Services Published Date: Feb 07, 2008
To paraphrase an old saying, “When the going gets tough, retailers start slashing operational costs.”  Ironically, cost slashing usually exposes a retailer to even greater risks instead of fortifying it against economic uncertainties.  All businesses have felt the impact of today’s volatile economy.  Retail has been hit especially hard, with sales in 2007 rising by only 2.4% - the smallest year-to-year increase since 2002. Despite such dour statistics, there are plenty of opportunities to gain share in today’s market.

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ICC/Decision Services
Boosting Natural Search Traffic Using Ratings and Reviews
By :Bazaarvoice Published Date: Aug 24, 2007
Driving traffic from natural search is increasingly competitive and expensive. Online market­ers are seeing their operational costs go through the roof just to maintain a consistent level of spending. At the same time, more than three out of every four shoppers are using product ratings and reviews written by other customers to help make a purchase decision.
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Bazaarvoice
Bringing Humanity Back to the Web
By :Live Person Published Date: Nov 16, 2006
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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Live Person
Case Studies for Aggressive Online Behavior Aimed at Large Corporations
By :Cymfony Published Date: May 15, 2007
This new study by Harvard's Berkman Center for Internet & Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald’s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.
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Cymfony
Competing on Customer Intelligence: Building Competitive Advantage Based on the 3 I's of Marketing
By :SAS Published Date: Dec 07, 2007
This white paper provides a blueprint for action for senior marketers and decision makers across the enterprise. It provides straightforward advice on how to build a more durable and profitable customer base by building a more competitive business model, enabling customer-centric business strategies in a product-centric organization, turning expanding volumes of customer data into actionable insight for smarter decision making, and providing a roadmap for integrating technology to achieve competitive advantage.
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SAS
Creating a Multi-Channel Strategy: Increase Your Email Performance by Integrating Other Channels
By :Bronto Published Date: Sep 17, 2007
Improving your performance of email marketing often involves incorporating other online and offline marketing strategies to achieve overall success. As customers become more savvy shoppers, so does the need for companies to communicate in a personalized, relevant and coordinated manner. The most successful campaigns target your customers across multiple channels while following the customer throughout the customer management life cycle.
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Bronto
Creating Great Subscriber Experiences: Are Marketers Relationship Worthy?
By :Return Path Published Date: May 29, 2008
Email marketing is a lot like dating. The marketer tries hard to be seen as an enticing match by the potential subscriber. He offers attractive benefits (best selection! free shipping! fascinating articles!) which the subscriber examines, assessing the possibilities. The subscriber enters into a budding relationship with the expectation that each conversation with the marketer should be interesting and relevant enough to be worth their precious time.
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Return Path
Creating Intelligent Client Interactions
By :TARGUSinfo Published Date: Mar 31, 2008
Consumers contact you through a growing number of channels. With this Yankee Group study, you'll learn how predictive analytics can help you instantly identify your best customers and prospects, match them to the best agents and give them more personalized attention - thus maximizing customer acquisition and cross-sell opportunities.
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TARGUSinfo
Customer Centric Messaging - What You Need To Know
By :Clickatell Published Date: May 07, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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Clickatell
Customer Feedback: Are You Asking The Right Questions?
By :ZIGZAG Marketing, Inc. Published Date: Apr 03, 2006
Asking your customers for input on future product direction can be a double- edged sword. If you're not asking the right questions, this process can create more headaches than it cures. Here are a few simple tips that should yield more useful customer feedback.


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ZIGZAG Marketing, Inc.
Customer Loyalty and Engagement: How Customer-Generated Content Can Impact Financial Services
By :Bazaarvoice Published Date: Apr 09, 2008
The Internet, competition and expanded consumer options have changed the financial services industry forever. This white paper outlines how customer reviews can build elusive brand loyalty for banks. This white paper specifically denotes how customer reviews can drive the metrics that matter most to banks, including awareness, customer acquisition, and reaching Gen Y clients, who have the potential to be lifelong clients.
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Bazaarvoice
Customer Reviews Drive Online Satisfaction, Recommendation and Loyalty
By :ForeSee Results Published Date: Jul 19, 2007

Online retailers are always on the lookout for ways to improve the online shopping experience and stay ahead of the competition. Adding consumer product reviews is one such way. As part of the analysis of the Spring 2007 edition of the Top 100 Online Retail Satisfaction Index, we delved into the data specific to consumer product reviews to answer pertinent questions.


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ForeSee Results
Denison University: Email Marketing Delivers ROI for College Fund Raising
By :BrightWave Marketing Published Date: Mar 28, 2007
Denison University utilizes a multi-faceted direct marketing program to communicate with their alumni and other key constituents. Email marketing has become a more important part of their development strategy in recent years due to the cost effectiveness, tracking capabilities and growing use of email and internet to contribute to the school’s Annual Fund.
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BrightWave Marketing
Driving Sales with User-Generated Content: How Word of Mouth Impacts Manufacturers Online
By :Bazaarvoice Published Date: Mar 17, 2008
User-generated content – defined as information generated not by a business or media outlet, but by a user of such online assets – drives Web 2.0. When businesses enable customers – or users – to write reviews, ask or answer questions from the community, or share experiences, they create conversations that become the most powerful form of marketing - word of mouth marketing. This paper specifically addresses how manufacturers can work to build their own word-of-mouth working with retailers.
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Bazaarvoice
 
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