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User-Centered Design

User-Centered Design (UCD) is a design philosophy and a process in which the needs, wants, and limitations of the end user of an interface or document are given extensive attention at each stage of the design process. User-centered design can be characterized as a multi-stage problem solving process that not only requires designers to analyze and foresee how users are likely to use an interface, but to test the validity of their assumptions with regards to user behaviour in real world tests with actual users. Such testing is necessary as it is often very difficult for the designers of an interface to understand intuitively what a first-time user of their design experiences, and what each user's learning curve may look like.

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10 Free Tried and True Email Templates
By : Lyris Published Date: Oct 02, 2009
Is it time for you to try new email templates, but you just don't have the resources to develop them yourself? Are you uncertain whether your designs are built to ensure delivery of your emails? Whether you are marketing to consumers or businesses, Lyris has tried and true email templates to help you upgrade your efforts and get better results without delay.
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Lyris
10 Reasons Why Satisfaction Surveys Don't Fail
By : iPerceptions Published Date: Mar 18, 2008
A response to Chapter 5 (Why Satisfaction Surveys Fail), of Fred Reicheld's "The Ultimate Question", this white paper clearly illustrates the importance of tuning into the voice of the customer.
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iPerceptions
12 Steps to Ensure Successful SaaS Delivery - Protect revenue, renewals & customer satisfaction
By : Gomez Published Date: Feb 03, 2010
Software-as-a-service (SaaS) continues its fast-paced growth as companies seek shorter deployment times, faster ROI, and more flexible pay-as-you-go pricing. Gartner estimates that this growth is going to continue for the foreseeable future as the market grow to $16 Billion by 2013.
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Gomez
7 Ways to Optimize Marketing Projects - Use Customizable Web-Based Software to Your Advantage
By : Intuit, Inc Published Date: Mar 19, 2009
No matter what role you have within an organization – be it engineer, salesperson, consultant, marketer, or business owner – you’ve acquired a second responsibility: project manager. But managing marketing projects has become more challenging than ever. Why? The work environment has expanded across departments, across job roles – and even across continents. To achieve organizational objectives, cross-functional teams form, collaborate, dissolve and re-form to tackle precisely defined projects and fulfill specific deliverables within carefully controlled deadlines and budget demands. Learn more today!
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Intuit, Inc
An Interactive Path to Better Web Analytics
By : Unica Corporation Published Date: Jan 20, 2010
Most web analytics solutions were initially architected to generate reports using only aggregate data. Next generation web analytics solutions use both aggregate and individual level data to achieve interactive marketing success. This free interactive infographic, includes live links that will guide you through a valuable framework for web analysis and gives insight into your overall website performance and visitors' behaviors. Learn how to optimize your visitors' website experiences and turn those experiences into actions.
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Unica Corporation
Analyst Report: The Economic Necessity of Customer Service
By : ATG Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
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ATG
Automated Document Marking & Printing for Paper-Based and PDF Workflows
By : Enhancement Software Published Date: Jan 30, 2009
This white paper is intended to explore the process of secure and efficient paper‐based document marking and printing using Microsoft® Word. At the same time it will explore the savings that can be realized by implementing an automated practice that reduces risk of unintended use.
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Enhancement Software
Behavioral Targeting: Manifestation of Accountability
By : [x+1] Published Date: Jan 24, 2007
Behavioral targeting, specifically with regards to the audience optimization process, opens a new level of accountability in the marketing space. Learn how testing and indexes such as the VPM index can make marketers more accountable for their results, paving the way for improving your marketing strategy.
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[x+1]
Capitalizing on Digital Media in the Age of Transparency, Social Networking and the 24/x News Cycle
By : The FeedRoom Published Date: Jul 22, 2009
Social media, blogs and the proliferation of mobile devices have dramatically altered the corporate communications landscape. It's no longer a question of whether your PR team should get involved, but rather how to get involved and what digital media practices will best serve your goals.
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The FeedRoom
Communication for Results: What You Say, What They Hear
By : Arkadin Published Date: Feb 27, 2009
This Webinar is intended to help demonstrate the importance of effective communication and the importance it has on teamwork.
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Arkadin
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline
By : Bulldog Solutions Published Date: Jul 20, 2009
A call-to-action architecture helps you engage more prospects in conversations that could lead to closed sales. This white paper outlines a strategy to create a call-to-action architecture that sets your sales team up for a success.
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Bulldog Solutions
Creating an Email Marketing Plan
By : Bronto Published Date: Aug 21, 2009
Companies spend a great deal of time planning their offline activities, but often neglect the email marketing calendar. Many prefer that email marketing be more spontaneous, and in fact, do themselves an injustice.
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Bronto
CRM: A Business Imperative for Companies during the Global Economic Downturn
By : Sage SalesLogix Published Date: Feb 10, 2009
The economic downturn means that businesses must capitalize on every opportunity to gain revenue. With the right customer relationship management (CRM) solution, you can protect current revenue streams and unearth new customer revenue opportunities-despite the most challenging market conditions.
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Sage SalesLogix
Defining Your Audience: A Step-by-Step Guide to Creating Buyer Personas
By : Bulldog Solutions Published Date: Jul 20, 2009
If you’re under increasing pressure to be as efficient as possible with your marketing spend, you need to avoid wasting resources on strategies and messages targeted at the wrong audience. This white paper is a step-by-step guide on creating buyer personas to help focus your marketing efforts.
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Bulldog Solutions
Don't Let Bad HTML Sabotage Your Email Campaigns
By : Lyris Published Date: Oct 02, 2009
In recent years many email marketers have avoided HTML emails fearing deliverability issues and lower response rates. But HTML emails only create problems when they are coded or designed the wrong way. HTML problems can easily be avoided with a little guidance. Here's a definitive guide that even the most experienced marketers will find essential for developing HTML emails that get desired results.
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Lyris
Driving Sales with User-generated Content: How Word of Mouth Impacts Manufacturers Online
By : Bazaarvoice Published Date: Dec 09, 2009
Today's consumer is inundated with advertising. It's so ubiquitous, it becomes ignored. What's more, 75% of people don't believe that companies tell the truth in advertisements, according to Yankelovich, a consumer research company. So, who can speak for a brand and have a real impact? Customers, in their own words.
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Bazaarvoice
eCommerce 3.0: How eCommerce Becomes a Uniquely Great Experience
By : Scene7 Published Date: Feb 05, 2007
This whitepaper reviews the past decade of eCommerce, highlights five key principles for eCommerce 3.0 - the coming phase of eCommerce - and illustrates tangible examples or "glimmers" that demonstrate the direction customer experience is headed in the near term to offer consumers uniquely great online shopping experiences.
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Scene7
Email Marketing Goes Social
By : SilverPop Engage Published Date: Mar 23, 2009
While the World Wide Web continues to generate exciting new forms of human interaction, including such Web 2.0 offshoots as social networking and video-sharing sites, wikis and blogs, what is just as exciting are the new engagement-marketing opportunities that result from the joining of both old and new Internet-based communication technologies. Email and social networks represent such a nexus.
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SilverPop Engage
Email Monetization Strategies
By : WhatCounts Published Date: Nov 30, 2009
In an era of diminishing revenues - and audiences - from traditional publishing channels like newspapers and magazines, email monetization provides publishers, advertisers and audiences with a modern method of driving revenue, new customer growth and knowledge of new products previously only available via print ads and television. "IAB Email Monetization Strategies" seeks to explain how email monetization works, present best practices and serve as a resource for publishers and marketers who wish to take advantage of email, which is one of the most effective direct and brand marketing mediums.
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WhatCounts
Engaging Your Subscribers Using Interactive Media in Email
By : Bronto Published Date: Mar 10, 2009
When referring to email marketing, the terms "relevance"; and"engagement" have been more than overused, but unfortunately, the message doesn't seem to be hitting home to quite a few email marketers. In a web 2.0 savvy world, the need for email marketers to be smarter with their email marketing tactics becomes even more of a necessity.
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Bronto
Ensuring Digital Marketing Delivers Sustainable Results
By : Acxiom Corporation Published Date: Jul 31, 2009
As consumers interact online, online marketers need to track their moves. Unfortunately, different marketing systems and vendors make it difficult to truly understand how the range of online marketing efforts work together to influence customers. With limited resources, many marketing directors are making critical decisions based on hunches and happenstance.
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Acxiom Corporation
How to Acquire Satisfied and Loyal Online Customers
By : ForeSee Results Published Date: Jul 20, 2007
This report analyzes satisfaction of the various methods of generating site traffic (email, search marketing, recommendations, shopping comparison sites, etc.) to see which result in the most satisfied customers -- who are also more likely to purchase in the future and recommend the site to others.
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ForeSee Results
How to Choose Your Carrot: Effective Lead Generation Offers for High-Technology Marketers
By : CDI Published Date: Feb 10, 2009
White paper or Webinar?  Free trial or sweepstakes?  Learn how to choose the right offer for your next demand generation campaign – a choice that will have more impact on campaign success than any decision you'll make on copy or design.
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CDI
How to Demonstrate the Value of Social Media to Your Boss - Free Webinar with Chris Brogan
By : HubSpot, Inc. Published Date: Oct 12, 2009
Learn how to convince your boss the value of social media and how to implement it for your business. Duration: 1 Hour Who is this for? Marketing professionals and business owners. No technical experience required.
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HubSpot, Inc.
How to Drive Sales and Improve the User Experience Using Interactive Conversation
By : Jellyvision Inc. Published Date: Mar 23, 2009
When your site offers a complex solution that requires high level customer engagement, it is often a challenge to keep customers’ attention enough to convey the value of your product. Download this paper to learn how to increase conversion rates, and reduce website abandonment by forging a personalized and emotional connection between your brand and consumers on your site.
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Jellyvision Inc.
 
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