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Consumer Response to Travel Site Performance

Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.

ICC/Decision Services

ICC/Decision Services is a privately-held company headquartered in New York City serving customers across North America. We offer over 29 years of hands-on experience designing and executing highly successful Customer Experience Management programs.Together our management team has over a century of expertise developing creative solutions for some of the world’s leading retail brands in many of the largest retail vertical markets.We employ a staff of over 50 professionals whose sole focus is providing clients with the kind of information they can use to create positive customer experiences that drive increased customer loyalty.

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