Telephony Simplified: Finding the Solution that Fits Your Small Business

White Paper Published By: Vendor Guru

This white paper provides an overview of the basic elements to look for when buying a phone system. It surveysthe landscape of enterprise telephony today: the features available, the pros and cons of traditional and VoIPsystems, and the adaptability of new generation equipment to rapidly changing business needs.

Tags :

pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system

Published:	Jan 04, 2008
Type:	White Paper
Length:	9 pages

Presented by:
Vendor Guru
Telephony Simplified:
Finding the Solution that Fits Your Small Business
By Clare Kaufman, Ph.D.
© 2007 VendorGuru.com. All rights reserved. www.VendorGuru.comTable of Contents
Executive Summary................................................................................................................................................................... 2
Introduction................................................................................................................................................................................ 2
An Overview of Options............................................................................................................................................................ 3
Choose Your Features................................................................................................................................................................ 3
Basic Features............................................................................................................................................................................ 3
Advanced Features..................................................................................................................................................................... 3
Voicemail................................................................................................................................................................................... 3
Conferencing.............................................................................................................................................................................. 3
Call Hold.................................................................................................................................................................................... 4
Automatic Call Forwarding....................................................................................................................................................... 4
Auto-Attendant.......................................................................................................................................................................... 4
Directory Service....................................................................................................................................................................... 4
Call Queuing.............................................................................................................................................................................. 4
Software Features...................................................................................................................................................................... 4
VoIP Features............................................................................................................................................................................. 4
Finding the Right Small Business Phone System...................................................................................................................... 5
Choice #1: Traditional or Networked System?.......................................................................................................................... 5 Traditional.................................................................................................................................................................................. 5 Home-based businesses............................................................................................................................................. 6 Businesses with small call centers............................................................................................................................. 6 VoIP Small businesses with multiple office locations........................................................................................................ 6 Companies with global business contacts.................................................................................................................. 6
Choice #2: Retrofit or Replace... [download for more]