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Looking back to the first iterations of travel Web sites, we can appreciate just how far technology has come. As advancements like high-speed connections began to replace the now archaic dial-up experience, consumers adjusted their expectations and demands of the companies they patronized. To gain a deeper understanding of the status of travelers' current online expectations, Akamai commissioned PhoCusWright to conduct a study examining key elements of the online consumer experience.

Enhance BMC Change Management with Closed-Loop Control

Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Solidcore
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Published:  Jan 28, 2008
Length:  3
Type:  whitepaper
Tags : 
cmdb, change management, service management, bmc, remedy, bmc remedy, it management, roi



Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment?Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control, including:Increasing the percentage of in-process change,Documenting emergency change (who, how, what, when) after the fact, andEliminating ad-hoc change.

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