The IT Service Catalog: Common Pitfalls and How to Avoid Them

More and more IT organizations are embarking on their IT Infrastructure Library (ITIL) journey and creating a Service Catalog – either as the foundation of their shift to a more service-oriented approach or simply as an element of the Service Level Management process. As the chief technology officer for newScale, I talk with dozens of IT managers each month who are interested in producing a Service Catalog.This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.