If you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. The ten questions listed below can help you to find the right product for your business.
LIVE CHAT BUYERS GUIDE:
10 questions to ask any live chat provider
1Live Chat Buyer's Guide
IntroductionIf you've downloaded this guide then you already know how a live chat implementation can simultaneously help your business cut support costs and boost online conversions. If . Thousands you've started investigating solutions then you also know there are a confusing number of of customers, choices available. The ten questions listed below can help you to find the right product for worldwide your business.
. Guaranteed Ten Questions 99.95% uptime 1 How quickly can the solution be implemented? Live chat, like other technologies, requires intentioned and repeated use in order to . The industry's achieve optimization. The single most important factor affecting the time it will take best value you to reach an optimal state is quite simply how soon you can get started.
. Fully deploys 2 How much control will you have over the solution and how do changes - in days even big changes - get made? Responding to market dynamics, competitive attacks, or internal strategic shifts, . 24/7 support requires that you be the master of your own domain. Being beholden to service engagement teams reduces flexibility while increasing vulnerability.. Proven installs across vertical 3 Does the solution facilitate a connection between human beings? markets The most advanced and adaptive computer in the world is the human brain. Attempting to automate either the interactions people have while resolving problems in a support environment or their decision making in a buying context is at best ill- considered, if not reckless. Only consider robotic chat solutions if your product and service offering is totally undiversified. Contact Bold Software 4 Is the pricing structure intuitive? It should be easy to predict your total cost of implementing and operating the 1938 N. Woodlawn solution. Complicated menus of features, pay-per-chat schemes, and other confusing Suite 410 methodologies can hinder your ability to budget appropriately. Look for solutions Wichita, KS 67208 with transparent pricing.
info@boldsoft.com 5 Does the provider guarantee uptime? Ben Franklin's pithy statement, "time is money," is brought into sharp focus in an 866.753.9933 Internet world. Avoid companies that offer no uptime assurances. 316.630.9933
6 Are there required set-up fees? Set-up fees aren't necessarily bad; for complex implementations a professional services engagement with a team of experts can be a valuable use of funds. However, these types of relationships should be optional, not required.
www.BoldChat.com 7 Does the provider offer support 24 hours per day, 7 days a week? If you operate on a global basis than your store is always open. Even if you're mostly a U.S. focused business, you never know when something like a midnight sale or a weekend website refresh might require you to make changes to your chat implementation. Be sure you have a way to contact and get help from your provider at any time.
8 Can the provider offer implementation best practices? While there are certain similarities across all live chat implementations, your website may present unique circumstances. The provider you choose should have documented and data-driven best practices which they can share with you freely.
9 How widely is the product actually being utilized, and is it being used by any customers that are similar to you? It is important that your provider have experience that is both broad in industry and deep in domain knowledge. Ensure that the provider has overcome regulatory hurdles inherent in industries such as the financial sector and that they have extensive experience in both business-to-business and business-to-consumer markets. Check that the provider, as well, can provide references for accounts of varying sizes.
10 How much does the product cost, and what do you get for the money? Of course, how much you're going to pay is an important consideration - but more important is the value equation you'll be getting. Be sure to weight the price against the entire package of features, support, and the company's reputation.
About Bold SoftwareBold Software products are used by over 9,000 web- . Live Chat's New ROI: The Return on Invita... [download for more]
