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QUOCIRCA INSIGHT REPORT January 2007 Distraction and Diversion Contacts: Avoiding user aggravations is key to mobile productivity Rob Bamforth Low cost hardware and a plethora of options for connectivity should make it easier for Quocirca Ltd employees to be more productive and take IT access to their point of need. However, outside Tel +44 7802 175796 the perimeter of the business location, additional controls need to be applied to ensure the rob.bamforth@quocirca.com security and integrity of data on the mobile device and network access. Balancing the need Bob Tarzey for control with the flexibility given to the user requires care and attention to both mobile Quocirca Ltd strategy and implementation. Mobile users have many challenges facing them as they try to Tel +44 1753 855794 work outside of a managed and familiar working environment. Too many constraints and bob.tarzey@quocirca.com challenges can distract and divert users from the task in hand, meaning that productivity gains hoped for by deployment of the technology will be lost. This paper looks at how to get Stef Coetzee NetMotion Wireless the best out of mobile productivity and how to avoid the six most common mobility pitfalls Tel +44 7782 167000 during the planning and execution of mobile implementations. stef@netmotionwireless.eu . Security Peter George The key mobility management challenge. It must be tight enough to protect the business assets NetMotion Wireless without constraining or deflecting user productivity. Complex or difficult to use security solutions Tel +44 7860 484787 will at best stifle productivity and at worst encourage users to bypass them. User attitude and peter@netmotionwireless.eu acceptance of responsibility is vital to mobile security - it is literally in their hands. . Hardware Limitations System frailties are tiresome at the best of times, but without the opportunity for immediate redress they can become a real drain on user productivity. Hardware that is too complex and fiddly, easily breaks or is not well suited to the demands of the mobile worker will hinder productivity and impact the success of the overall deployment. . Applications Businesses are relying on an increasing number of applications and mobile users need the broad application access and performance as much as deskbound employees. Managing the variety of software versions and patch levels on mobile devices can prove troublesome. Furthermore, mobile applications will also need to be deployed and supported on a diverse range of mobile devices, and REPORT NOTE: are frequently subject to intermittent connectivity via wireless networks. This report has been written independently by . Connection Reliability Quocirca Ltd to address The wireless use of applications cannot rely on uninterrupted connectivity. Mobile networks have certain issues found in inherently patchy or intermittent coverage and there are a multitude of connectivity options and today's organisations. The networks available. Roaming from one cellular link to another is rarely problematic, but far report draws on greater issues arise when moving from one network type to another, say cellular to Wi-Fi as each Quocirca's extensive knowledge of the has very different connection methods. technology and business arenas, and provides . Network optimisation advice on the approach In addition to gaps in coverage, wireless networks have less capacity than wired networks. Many that organisations should applications rely on plentiful and constantly available bandwidth, yet not only do mobile users take to create a more rarely have this luxury, they are also likely to be working in awkward conditions or under time effective and efficient pressures. environment for future growth. . Management During the preparation of Mobile devices, their contents and their users are more difficult to manage outside the this report, Quocirca has organisation's boundaries,. Larger deployments have a greater potential for diversity of device, spoken to a number of connection and user requirements, and therefore present far greater management complexity. In an suppliers and customers effort to keep control, too many constraints are often applied, hindering user productivity. involved in the areas covered. We are grat... [download for more]
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